With synchronous efforts and solutions, Vinh Phuc has achieved many positive results in implementing the group of utilities for handling administrative procedures (TTHC) of the Project on developing applications of population data, identification and electronic authentication to serve national digital transformation (DT) in the period of 2022 - 2025, with a vision to 2030 (Project 06), creating a clear change in administrative reform, DT, improving the quality of service for people and businesses.
Civil servants of the one-stop shop of Vu Di commune (Vinh Tuong) guide people to carry out administrative procedures online. Photo: Tra Huong
Without wasting time traveling or waiting, just about 10 minutes of operation on a smartphone, Ms. Nguyen Thi Thu, Khai Quang ward (Vinh Yen) completed the online temporary residence registration procedure.
Ms. Thu shared: “At first, I thought the procedure would be very complicated, but after doing it, I found out that it was quite simple and quick. After completing the online temporary residence registration procedure via the VNeID application, I received a confirmation code and could track the status of my application on the application. I find that performing administrative procedures online brings many conveniences, ensures publicity and transparency, helps people not waste time waiting, traveling many times and easily monitors the progress of the settlement.”
Realizing the benefits, more and more organizations and citizens choose to use online public services (ODS) to perform administrative procedures. In 2024, the whole province will have more than 63% of applications submitted online on the Provincial Administrative Procedure Information System, of which the rate of online applications for 25 essential public services under Project 06 will reach 86.7%.
To effectively implement the group of utilities for handling administrative procedures of Project 06, bringing practical benefits to people and businesses, the Provincial People's Committee has resolutely directed the implementation of solutions to increase the rate of receiving dossiers on the Provincial Public Service Portal and the National Public Service Portal; assigning targets to each district and city to increase the rate of receiving online dossiers.
The Provincial Public Administration Service Center and one-stop-shop departments at all levels have focused on creating accounts on the National Public Service Portal for citizens when they come to resolve administrative procedures. 100% of communes and wards have built pilot models to support people in operating and implementing public services; promoting the core role of the Project 06 Working Group and the grassroots digital transformation in guiding people in implementing public services.
Officials and civil servants of the People's Committee of Lien Chau commune (Yen Lac) actively apply information technology to improve the quality of administrative procedure settlement for people. Photo: Tra Huong
Administrative procedures in the province are regularly reviewed and simplified; 100% of publicly announced administrative procedures have internal procedures, electronic procedures and are logged into the national database on administrative procedures.
The province's administrative procedure settlement information system continues to be improved, connected to the electronic data management warehouse of organizations and individuals on the National Public Service Portal; connected and shared data with the National Population Database System to serve the settlement of administrative procedures for citizens conveniently and accurately.
Currently, the province's administrative procedure settlement information system has 1,865 public services, including 954 full-process public services, 645 partial public services and 266 information provision services.
In addition, the province directed to maintain strict implementation of the reception and settlement of two groups of interconnected administrative procedures including birth registration, permanent residence registration, health insurance card issuance for children under 6 years old; death registration, permanent residence cancellation, funeral cost support, and funeral allowance.
In 2024, the whole province received and processed nearly 11,900 dossiers sent through the public service connection. 100% of one-stop departments at all levels have implemented the process of digitizing dossiers, documents, and results of administrative procedure settlement, contributing to building and updating the electronic data warehouse of organizations and individuals on the public service portal, helping to improve the efficiency of providing public services; creating the most favorable conditions for organizations and individuals to perform online administrative procedures quickly and conveniently.
The group of utilities serving the settlement of administrative procedures and public services has been deployed synchronously and drastically, making an important contribution to promoting administrative reform and digital transformation, creating convenience for citizens and businesses when carrying out administrative procedures, and improving people's satisfaction with the services of State administrative agencies.
However, the process of implementing the group of utilities to resolve administrative procedures under Project 06 still has some difficulties and shortcomings because a part of the population does not have smartphones; many online submission procedures and documents are still complicated; the online public service system sometimes has errors in submitted documents, so the receiving agency does not receive them.
In addition, registering an account on public services requires the owner's phone number. In some cases, the information verification results do not match the 12 information with the telecommunications service provider, so the account cannot be registered and it takes more time to contact the network operator; some units are still slow in reviewing and restructuring the online implementation process, internal procedures for implementing administrative procedures of the industry and management sector to comply with the contents of Project 06.
To ensure the completion of the 2025 targets and tasks of Project 06 in general and the group of utilities serving the settlement of administrative procedures in particular, the province strictly directs the reception and processing of online records, avoiding the situation of slow and late record settlement; reviewing, standardizing, and digitizing application forms and declarations in the direction of reducing 20% of the information that must be declared on the basis of reusing digitized data; speeding up the implementation of digital signatures on mobile devices.
At the same time, increase publicity and transparency in the implementation of administrative procedures, ensure that 100% of administrative procedure records are updated, publicized, monitored and evaluated on the administrative procedure settlement information system; promote propaganda and strongly implement measures so that people can see the utility and convenience of public services...
Le Mo
Source: https://baovinhphuc.com.vn/tin-tuc/Id/124479/Day-manh-trien-khai-nhom-tien-ich-giai-quyet-thu-tuc-hanh-chinh-cua-De-an-06
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