MB supports super-fast biometrics and gives away "good" gift combos to new customers

Leading the way in applying biometric technology, Military Commercial Joint Stock Bank - MB is synchronously deploying solutions to support customers in updating biometric information in just 1 minute, while also offering special incentives for new account holders. Biometrics is becoming a hot topic in the field of online payments, especially with the new regulations from Circular 18 of the State Bank of Vietnam (SBV). According to this regulation, starting from January 1, 2025, bank account holders must compare their identification documents and biometric information to activate online transactions. People are struggling to perform biometrics, MB is ready to answer According to records at branches and transaction counters at banks, most people appreciate the application of biometrics, believing that this is a safe, convenient and modern payment method. However, a number of customers still encounter certain difficulties during use. Ms. Pham Thi Ngoc, a student in Dong Da, reported having many problems when registering for facial recognition on the mobile banking application. "After completing the CCCD photo, the application kept reporting errors even though I followed the instructions correctly and tried many times." In the end, she had to go to a bank branch for direct support. Mr. Le Van Minh, a motorbike taxi driver in Hoan Kiem, also encountered a similar situation when using facial recognition to pay at convenience stores. After performing the facial scan as instructed, Mr. Minh's phone kept reporting an error "face unclear". Mr. Minh tried adjusting the angle, lighting and turning his head and neck many times but was still unsuccessful. In the end, he had to go to the transaction counter to get support from bank staff.

As one of the first banks to apply facial recognition for transfers, MB has quickly recognized the difficulties of users and promoted a free biometric support program at transaction counters nationwide. The bank has extended its operating hours at branches and transaction offices (CN/PGD) to 9:00 p.m., Monday to Friday, and to 5:00 p.m. on Saturday and Sunday. Customers everywhere can go to MB transaction points to receive support for updating biometric information at no charge. With a team of professional and dedicated staff, people can rest assured to experience intuitive, easy and secure instructions at MB's CN/PGD. This move once again proves that MB is a bank that is at the forefront of trends and always puts customer experience first.

"Good" combo for new account holders In addition to improving user experience, the bank is also active in updating biometrics and encouraging the use of digital banking services. For each newly created account on the MBBank App and successfully updating biometrics, the cardholder will immediately receive an attractive gift combo: 01 voucher for a beautiful account number and 30,000 VND free to top up directly to the account.

Ms. Nguyen Thi Lan Anh, an office worker in Ho Chi Minh City, recently shared her unexpected joy when receiving a gift package from MB's new customer appreciation program. "My new account number contains lucky numbers, symbolizing prosperity and wealth. Hopefully this will be a smooth start for my upcoming projects," Ms. Lan Anh added. In addition to owning a beautiful account number, Ms. Lan Anh is also very satisfied with the free 30,000 VND that was given away. Although not large, this amount of money helps her experience convenient banking services on the MBBank App such as money transfer, bill payment, phone top-up, etc. quickly and easily. In the context of applying biometrics in transactions still facing many difficulties but being a practical action, the continuous efforts in supporting customers to update biometric information and launching incentive programs have contributed to affirming MB's position as a leading bank in creating, innovating technology and proactively offering solutions to improve service quality. Source: https://nhipsongkinhte.toquoc.vn/mb-ho-tro-sinh-trac-hoc-sieu-toc-lai-tang-combo-qua-hoi-cho-khach-hang-moi-20240712200402902.htm