Regarding the case of Mai Huong Ly, an insurance consultant of MB Ageas Life Insurance Company Limited (MB Ageas Life), there were signs of fraud and property appropriation of some customers in Lao Cai province. Around November 2024, while working in Lao Cai province, Ly took advantage of the trust and subjectivity of some customers when they came to do transactions at the bank to keep their multi-function cards. Afterwards, Ly did not cancel the cards but withdrew money from the customers' accounts and used them for personal consumption purposes.
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MB Ageas Life recognized the seriousness of the incident and immediately took action. MB Ageas Life worked with consultant Mai Huong Ly to clarify and determine the damage. After assessing the signs of violation, the Company found that the incident may be related to fraud and property appropriation. Therefore, MB Ageas Life has closely coordinated with the authorities to handle the matter.
Regarding internal handling, MB Ageas Life's Disciplinary Board has decided to apply the highest penalty to Mai Huong Ly, which is dismissal.
Currently, the Economic Security Department has determined that Mai Huong Ly has signs of fraud and property appropriation and has temporarily detained the subject, then handed over the person and documents to the Investigation Police Agency of Lao Cai Province Police for investigation according to authority.
MB Ageas Life also conducted an audit of insurance contracts and customer benefits managed by Mai Huong Ly. MB Ageas Life confirmed that customer insurance contracts were not affected and customer benefits were still guaranteed.
Regarding customer support policies, the Company and related units are providing solutions to protect customers' rights, helping customers feel secure during the investigation and handling of cases.
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To ensure transparency during the investigation, MB Ageas Life agreed not to disclose customers' personal information and requested the media to respect confidentiality regulations. However, the incident still attracted great public attention and some individuals spread false information, seriously affecting the reputation and brand of the parties involved.
Informing the press, MB Ageas Life said that the company always complies with legal regulations and is committed to protecting the legitimate rights of customers. The company will continue to closely coordinate with the authorities to ensure that the investigation process is carried out transparently and quickly, while affirming that customers' rights will be protected in the best way.
With strong and drastic measures, MB Ageas Life hopes to clarify the matter, protect the brand reputation and ensure the rights of customers, and at the same time not let these illegal acts affect customers' trust in MB Ageas Life's products and services.
Detailed information will be updated by the Company when there is a final conclusion from the investigation agency.
Source: https://www.qdnd.vn/kinh-te/tin-tuc/mb-ageas-life-kien-quyet-xu-ly-nghiem-vi-pham-cua-tu-van-vien-xay-ra-tai-dia-ban-tinh-lao-cai-dam-bao-quyen-loi-khach-hang-819909
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