On February 19, Chairman of Hanoi People's Committee Tran Sy Thanh signed and issued Official Dispatch No. 451/UBND-BTCD on reviewing and improving the efficiency and quality of citizen reception, handling petitions, and resolving complaints and denunciations in the city.
Accordingly, in order to strengthen state management, further improve the quality and effectiveness of citizen reception work, promptly and effectively resolve complaints, denunciations, recommendations and reflections of citizens in sectors and localities, and limit the situation of citizens filing complaints and sending petitions beyond their level, the Chairman of the City People's Committee requests the Chairmen of the People's Committees of districts, towns and cities, Heads of departments, branches and sectors of the City to direct the inspection and review of the Citizen Reception Board and the citizen reception unit to ensure the arrangement of enough cadres and civil servants with professional capacity and moral qualities to perform this work according to regulations; review the functions, tasks, assignment and coordination between units in the work of citizen reception, settlement of complaints, denunciations, recommendations and reflections, and consultation, especially in the work of monitoring, synthesizing, inspecting and urging to ensure that people and work are clear; Pay attention to arranging facilities and equipment to serve citizen reception work with the spirit of serving the people, ensuring to meet work requirements.
At the same time, seriously organize and perform well the work of synthesizing, monitoring, reporting on the situation and results of the implementation of the tasks assigned by the Chairman of the City People's Committee on handling complaints, denunciations, petitions and reflections; tasks assigned in the Decisions on handling complaints, Conclusions on denunciations of the Chairman of the City People's Committee, Chairmen of the District People's Committees and Heads of departments, branches and sectors.
The Chairman of the City People's Committee assigned the Office of the City People's Committee to preside with the City Inspectorate and related units on the basis of the results of building and deploying the software system for managing petitions, handling complaints, denunciations, and reflecting and recommending recommendations currently being deployed at the City Citizen Reception Committee, to study and propose the City People's Committee to deploy the establishment of a software system for managing petitions, handling complaints, denunciations, and reflecting and recommending recommendations unified throughout the City, on the principle of ensuring system connectivity, building a large database, ensuring the leadership, direction and operation of the City Party Committee and the City People's Committee, and reporting to the City People's Committee in the first quarter of 2024.
Assign the Department of Construction to preside over, together with the Department of Justice and relevant units, review legal documents of the State, the Ministry of Construction, the City People's Committee and relevant units related to the management and operation of apartment buildings, summarize current problems and difficulties in the management, operation, and handling of violations, especially in resolving related complaints, denunciations, and disputes, advise the City People's Committee to issue directive documents in handling and resolving existing and arising cases, and report to the City People's Committee before April 30, 2024.
Assign the Department of Natural Resources and Environment to preside over and work with the People's Committees of districts, towns and cities to review and synthesize rural land allocation projects implemented in the City according to the provisions of the 1993 Land Law and the 2003 Land Law but still have problems, clarify the current situation, difficulties and problems of each project, synthesize, advise on direction of handling and resolution, and report to the City People's Committee before June 30, 2024.
The Chairman of the City People's Committee also requested the People's Committees of districts, towns and cities (where service land allocation still exists) to develop detailed plans to allocate service land to households, report to the Standing Committee of the District Party Committee, District Party Committee and City Party Committee for leadership and direction to organize implementation, ensuring that this work is basically completed before September 30, 2024. The Department of Natural Resources and Environment is assigned to preside with relevant departments and branches to guide, inspect and urge the People's Committees of districts, towns and cities to implement; periodically summarize the situation and implementation results every month, advise on resolving difficulties and problems, and report to the City People's Committee.
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