Viettel's legal virtual assistant application helps judges and civil servants of the court sector reduce 30% of their workload compared to traditional operations. The virtual assistant researched and mastered by Viettel is constantly updated with the most advanced technologies in synthesis, voice recognition, natural language processing, and search in the world.
On September 6, the Military Industry - Telecommunications Group (Viettel) announced that it had successfully tested a legal virtual assistant to serve the court system. This is the only virtual assistant in Vietnam today that possesses a large and reliable legal knowledge system. Applying this technology helps reduce 30% of the workload compared to traditional operations, optimizing the operating time of the entire current court system.
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Viettel's engineering team has consulted successful data integration models around the world in building a virtual assistant for the Vietnamese court industry. |
The legal virtual assistant owns an industry knowledge base system with more than 160,000 legal documents, 63 precedents, and more than 1 million judgments, including more than 1,200 final judgments and more than 80,000 appellate judgments provided by the Supreme People's Court. This legal knowledge database allows users to easily and quickly look up legal documents, supporting litigation activities.
After more than a year of testing, there have been more than 3 million uses, with an average of 5,000 - 6,000 questions and answers and lookups per day. As of August 2023, the legal virtual assistant has supported more than 12,000 accounts for 100% of judges and civil servants in the court sector.
Unlike conventional search systems, legal virtual assistants can provide guidance on legal documents and case law; provide guidance on handling specific legal situations; introduce similar court judgments and decisions for reference; assist judges in performing litigation activities and in the future can assist in making judicial judgments.
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Virtual assistant helps civil servants of the court sector reduce 30% of workload compared to traditional operations |
In order for the legal virtual assistant to achieve naturalness and closeness in its answers, Viettel's engineering team has consulted and tested large language models. At the same time, the system integrates deep learning models as well as semantic search algorithms to allow inspectors to easily and quickly look up legal documents.
This is a system designed specifically for the Vietnamese language, so it has the ability to handle dialects of many regions, and the reading voice is 96% similar to a real human voice. Accordingly, Viettel aims to provide a legal virtual assistant for Vietnamese people, helping people predict the legal situations they encounter, contributing to the goal of universalizing the law as well as reducing the burden on the court system in general.
The legal virtual assistant is developed based on the Vietnamese virtual assistant platform (Viettel Cyberbot), a product of the Viettel AI ecosystem, which has been successfully applied in ministries, departments, provincial authorities and enterprises such as virtual switchboards for Covid-19 prevention, answering questions about public administration, customer care switchboards... The successful trial deployment in the court sector is also a stepping stone for Viettel to successfully build and develop virtual assistants for state officials and civil servants, contributing to building a digital government and creating a digital society in Vietnam.
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