In 2016, to help Viettel mobile customers easily check services/promotional programs before choosing to use, Viettel Telecom pioneered the introduction of the syntax *098#. This is a command used to check Viettel's promotional information as well as register for Viettel services, helping customers be more proactive in looking up and searching for promotional programs for voice, SMS, data by day, week, month; checking account information...
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Viettel staff advise customers
Convenient and easy to use, *098# has created a miracle with nearly 15 million uses per month, becoming a useful tool for millions of users. In order to optimize customer experience and keep up with the trend of AI and Big Data applications, Viettel Telecom has launched a new feature for prepaid mobile subscribers: texting KM to 191, so that customers can be advised on the most suitable package for themselves and easily register for that package through the same message stream. Dubbed a "virtual assistant" that operates 24/7, the special feature of KM to 191 is that instead of having to choose from a list of suggested carriers, customers are now immediately advised on the most suitable package. For example, customers who need to use a lot of Internet, surf Facebook, Tiktok will be advised on a free data package when accessing these social networking applications. This is Viettel's effort to apply AI technology to predict needs and increase customer experience. On the other hand, with the strength of owning hundreds of servers and the world's most modern parallel big data processing technology and multi-platform integration capabilities, Viettel can serve tens of millions of customers at the same time with diverse needs. From *098# to KM send 191, although it is a small change in the way of use, it brings great benefits to users. Although it was launched not long ago, KM send 191 has quickly become a familiar "mantra" for Viettel customers when they want to find preferential programs and packages suitable for themselves. Not stopping there, Viettel has set a roadmap to upgrade KM send 191 to apply to postpaid subscribers. This Tet, compose KM send 191 to receive gifts from Viettel On the occasion of the Lunar New Year of Giap Thin 2024, from January 15 to March 15, 2024, Viettel thanks customers with many attractive gifts from the program "Tet AI also has gifts". Accordingly, customers who text KM to 191 and successfully register for the package from now until March 15, 2024 will immediately receive 5% Viettel++ consumption points on the actual price (10 times higher than usual). Customers can use Viettel++ points to exchange for data, calling minutes, and shopping vouchers.
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Attractive promotion program of Viettel
At the same time, customers also receive a lucky draw code to participate in the lucky draw program with prizes of 50 Samsung Galaxy ZFlip5 phones (8GB & 512GB) and 20 cash prizes worth 50 million VND/prize. In addition, customers who install and upgrade Viettel Internet service or register for a monthly TV360 television service package will also enjoy incentives from this program. KM send 191 is the syntax that fully expresses Viettel's consistent message in the new development stage "Technology from the heart": Taking people as the center when designing products, with the goal of popularizing them to everyone no matter who they are, where they are and at any time to narrow the digital gap. Accordingly, using KM send 191, each customer is cared for as a separate individual and is served according to their needs and desires.

Bich Dao