What does Thanh Mien do to escape the bottom position in the administrative reform rankings?

Thanh Mien district administrative reform inspection team conducts surprise inspection at Thanh Giang commune People's Committee

Limited straight look

In 2023, Thanh Mien district ranked last in the District Administrative Reform Index, down 6 places compared to 2022. Many component indexes such as institutional reform, administrative procedure reform, public finance reform, and civil service reform decreased in score. Of which, the administrative procedure reform and public finance reform indexes were both at the bottom.

There are many reasons for the above results. In 2023, Thanh Mien district had commune-level civil servants disciplined, including those who were prosecuted. The district's budget collection did not meet the target compared to the assigned estimate. The review and simplification of administrative procedures are still limited. The public posting of the list of administrative procedures on the Electronic Information Portal in some communes was not timely and not in accordance with regulations...

Thanh Mien district has frankly assessed and learned from the above limitations. To promptly overcome them, since the beginning of the year, the district has issued 92 documents on leadership and direction of administrative reform. The district requires agencies, units and localities to organize reviews and clarify the responsibilities of each limitation pointed out. Agencies and localities must sign a commitment to successfully complete administrative reform targets from the beginning of the year; study and apply solutions, models, initiatives and good practices in performing administrative reform tasks.

For the component indicators that have decreased in score and are at the bottom, the District People's Committee requires the heads of the units directly in charge to advise the District People's Committee on specific solutions to overcome them. Thanh Mien District also directs agencies, units, and commune-level People's Committees to proactively review, evaluate, and propose solutions to simplify and reduce the time to handle administrative procedures; upgrade the internet transmission system, and equip machinery and equipment to meet the requirements of receiving and handling administrative procedures online.

To serve the people better and prevent disciplinary violations by officials and civil servants, Thanh Mien district has chosen to rectify and improve the management efficiency of officials and civil servants, and build a team of grassroots officials to meet the requirements of the task as a breakthrough task in 2024. The district requires units and localities to seriously deploy and implement the breakthrough task; regularly inspect, monitor and evaluate the quality of work. Localities promptly commend and reward officials and civil servants with useful solutions and initiatives in performing their tasks; criticize and review officials and civil servants who are negligent and slow in handling work.

Towards the people

The "No-queue window" model at the "one-stop" department of Thanh Mien district helps people and businesses save time.

In early 2024, the Thanh Mien District One-Stop Shop applied the “No-Queue Window” model with the solution of increasing the number of civil servants and vehicles to speed up the handling of administrative procedures. This model has helped people and businesses save time and effort. The situation of people having to queue early in the morning to get a number is no longer.

Having just completed the land registration procedures, Mr. Nguyen Van Quang in Thanh Mien town said: "If before we had to wait in line to get a number, now there are officers directly guiding us to submit the application, conduct the inspection and resolve it. The steps are done very quickly, helping us not to have to travel and wait a lot."

According to Mr. Vu Van Long, Deputy Chief of Office of the People's Council and People's Committee of Thanh Mien district, previously, at the transaction counter for handling administrative procedures in the field of land and environmental resources, there were only 2 civil servants on duty while this was a field with a very large number of records that needed to be resolved. There are many types of documents, so checking and providing guidance takes a lot of time. There are times when there are so many documents from people that they cannot be received in a day. In early 2024, implementing the "No-queue window" model, Thanh Mien district arranged 2 more civil servants to receive and process land procedures; increased machinery and equipment to serve the work. Since its implementation, 100% of land documents have been received and processed, citizens no longer have to wait and queue for a long time as before.

With the viewpoint of putting people at the center of administrative reform, units and localities in Thanh Mien district have actively applied many methods and deployed many models to shorten the processing time and increase the time to receive and resolve administrative procedures for people.

The district-level “one-stop” department has shortened the processing time of 109 administrative procedures by 50-70% according to regulations. Priority is given to essential procedures such as: Registration of secured transactions, registration of business licenses, school transfers for students, etc.; 16/17 commune-level “one-stop” departments have performed essential administrative procedures with “quick processing, no waiting, no appointment” within 30-60 minutes to return results.

Many communes have implemented new models in administrative procedure reform such as Chi Lang Bac commune with the model "Supporting people on Sunday morning"; Doan Tung and Doan Ket communes have the model "No writing on Tuesday, no appointment on Friday" ... 100% of "one-stop" departments at district and commune levels conduct quality assessment of administrative procedure settlement by scanning QR codes to replace paper copies at "one-stop" departments ...

Chairman of Thanh Mien District People's Committee Nguyen The Tai said that in the coming time, Thanh Mien District will continue to tighten discipline, attach responsibility to heads of agencies and units with administrative reform work; strengthen inspection and evaluation of administrative reform results monthly and quarterly; invest in facilities and equipment for administrative agencies; and be determined to get out of the bottom group in provincial administrative reform.

Since the beginning of the year, Thanh Mien district has received more than 30,000 administrative procedure files, of which 99.94% were processed correctly and before the deadline. The number of digitized files received reached 99.98%; the number of digitized files reached 99.98%. Files received and processed online accounted for over 98.2%. The district also invested nearly 1 billion VND in equipping and renovating the machinery system and transmission lines to serve administrative reform. Budget revenue reached over 300 billion VND, reaching over 70% of the year's estimate. The district has no officials or civil servants who need to be reviewed or disciplined...

VY QUYET

Source: https://baohaiduong.vn/thanh-mien-lam-gi-de-thoat-vi-tri-cuoi-bang-xep-hang-cai-cach-hanh-chinh-390073.html