Join hands to serve the people
In early 2024, at the 2903V Vehicle Inspection Center (Cau Giay, Hanoi), there were always many vehicles coming for inspection but there was no congestion.
Although there are days when he has to work overtime to serve the needs of the people, for Mr. Tuy, an inspector at Inspection Center 2903V, this pressure is nothing compared to the time when he was assigned by the Vietnam Registry to support Inspection Center 5015D in Ho Chi Minh City.
In 2023, the Ministry of Transport issued circulars to thoroughly resolve vehicle inspection issues, better serving people and businesses. Photo: Ta Hai.
It was the end of December 2022, when he arrived at the 5015D Inspection Center, he was overwhelmed by the long line of cars waiting for inspection stretching for several kilometers, with drivers and car owners lying in hammocks on the road.
Along with the inspectors of the transport sector, military inspectors were also deployed to support. Thanks to that, in the following days, the two inspection lines operated at full capacity to quickly release the vehicles.
"The inspectors all work hard without being told, even only having 30 minutes each day for lunch and rest, then continuing their work.
Every morning at 5am we would wake up to start working, at 12:30pm we would take a lunch break and at 1pm we would continue until 7pm. There were nights when we finished work late and were already past our hunger," Tuy shared.
Despite the pressure of the work, everyone encouraged each other to stay healthy because of the severe shortage of workers. Just one sick person could cause the entire production line to stop working, causing hundreds of vehicles to not be inspected in time, and hundreds of people to have to wait another day.
During that time, Mr. Tuy was away from his family for 2 months, the only thing he worried about was his wife staying home alone, working and taking care of their 5-year-old child. However, understanding her husband's work, his wife respected him and always encouraged him to try to finish his work so that he could return home soon.
Everyone looks like they've aged a decade.
Unlike the deadlock a year ago, in December 2023, although the demand for inspection in Hanoi, Ho Chi Minh City, and Dong Nai increased, congestion did not occur after a series of timely solutions to stabilize the inspection industry.
At the most critical moment, 106/281 vehicle inspection centers were searched, more than 600 officers and inspectors were prosecuted and arrested on many charges, and vehicle inspection activities fell into crisis.
Under the direction of the Government and the Ministry of Transport, the Vietnam Register has implemented many urgent solutions.
In just 3 months, Circular No. 02/2023 and Circular No. 08/2023 were issued with 3 notable contents including: Exemption from first-time inspection for new cars (about 500,000 cars/year); extending the inspection cycle by 6 months for some types of vehicles and automatically extending the inspection cycle for passenger cars with up to 9 seats that are not used for transportation business.
"These new regulations are considered by many experts and people to be a breakthrough, immediately solving the congestion of inspections at that time," said Mr. Nguyen To An, Deputy Director of the Vietnam Register.
Recalling the time of rapid research and consultation on the issuance of circulars, Mr. An said that given the task of drafting circulars in a very short time, the working and research groups had to work day and night.
There are officials who stay at the office for days, unable to finish their work and go home. There are also those who work until midnight and only eat a loaf of bread or a "street food" meal.
"The days of working hard day and night made everyone look ten years older. However, when the circular was issued and its effectiveness was initially recognized, everyone breathed a sigh of relief," Mr. An shared.
Overnight staffing to supplement shortages
The "stormy" days, in the memory of a leader of the Motor Vehicle Inspection Department, the Vietnam Register was also an effort to compensate for the shortage of inspectors.
From January 1 to November 30, 2023, the Vietnam Register has urgently organized 29 inspection officer assessments (6-7 times more than in previous years), granted initial certificates to 285 motor vehicle inspectors, organized 5 professional training courses for 251 qualified interns; and provided inspection training to 150 other professional staff.
Not only taking advantage of the weekend, many assessment rounds were also organized at night, with only one goal: to quickly add human resources and restore inspection lines.
Recalling the nighttime inspections of vehicle inspectors at Inspection Center 2903V (Cau Giay, Hanoi), Mr. Tran Quoc Hoan, Deputy Director in charge of the center, said that these were surprise inspections, carried out in the evenings of working days.
"Each assessment session only has more than 10 inspectors participating, whose certificates are about to expire. If they are not re-assessed in time to issue new ones, it is very possible that the entire inspection center will have to close due to lack of human resources," said Mr. Hoan.
Mr. Le Anh Dung, from the inspection center in Quang Ninh, said that after 3 years of being granted a certificate as a senior inspector, on the evening of April 24, he took an exam to re-evaluate his skills.
"After the morning shift, I quickly arranged to travel from Mong Cai to Hanoi to be on time for the exam at 7 p.m. After finishing the two parts of the exam, I returned to Quang Ninh that night so that I could work normally the next morning. At that time, the people's need for inspection was very high, and the inspection center was also short of staff, so there could be no delay," said Mr. Dung.
During those days, Mr. Hoan was both the representative of the unit where the assessment was held and the officer directly assessing the vehicle inspectors, working continuously until 10pm without having time to eat.
"After finishing the assessment, on the way home, I was so hungry that my eyes were blurry. When I got home, it was past 11pm and everyone had gone to sleep," Mr. Hoan said, adding: At that time, although tired, the inspection force always carried with them the spirit of fighting with all their might to regain the trust of the people and society.
To maximize convenience for people, implementing the direction of the Minister of Transport, the Vietnam Register also quickly built an inspection appointment booking application (TTDK app) to help people make an appointment for inspection at home without having to bring their vehicles to queue. Thanks to the synchronous implementation of many solutions, in June 2023, inspection activities nationwide returned to normal.
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