FWD adds new feature to help customers read and understand insurance contracts easily

Recently, FWD Vietnam has officially launched the "instant insurance terminology annotation" feature on the company's website, helping customers read and understand insurance information more easily.

With a vision to change the way people feel about insurance, this action affirms FWD's efforts to change and improve to make the process of participating and experiencing insurance for customers simpler and easier to understand.

The “instant insurance glossary” feature on FWD’s website offers a special experience exclusively for the company’s customers.

Specifically, when accessing the FWD Insurance Clarity page on FWD Vietnam's website https://www.fwd.com.vn/vi/about-us/clarity/, customers can experience this special feature by clicking (for computer devices) or touching (for mobile devices) on specialized terms to get instant definition explanations.

FWD Vietnam's provision of instant definitions for specialized terms in the Insurance Benefit Illustration and Product Terms and Conditions brings many benefits to customers.

First, customers can gain a deeper understanding of the content they are reading, helping them grasp complex concepts easily, thereby making decisions based on accurate and complete understanding. In addition, not having to leave the current page to search for the meaning of terms helps customers save time, focus on reading the text seamlessly, and can understand and interact with information more effectively.

From now on, FWD customers can clearly understand complex technical terms when participating in insurance.

This effort by FWD Vietnam not only enriches readers’ knowledge about insurance but also demonstrates the brand’s professionalism and thoughtfulness in conveying information. Previously, FWD Vietnam also reviewed the wording, structure and design of the insurance contract to make practical changes to make FWD Vietnam’s insurance contracts easier to understand with simple language, clear design and friendly form. This is clear evidence of FWD Vietnam’s continuous efforts on the journey to change people’s perception of insurance.

FWD is an insurance group operating across Asia with over 13 million customers in 10 markets, including some of the fastest growing insurance markets in the world. FWD was founded in 2013 with the vision of “changing the way people feel about insurance”. With a customer-centric approach, harnessing the power of digital technology, FWD provides customers with innovative, easy-to-understand insurance products and a simpler insurance journey.

FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn.

Source: https://baodautu.vn/fwd-them-tinh-nang-moi-giup-khach-hang-doc-hieu-hop-dong-bao-hiem-de-dang-d214556.html