FWD Vietnam Life Insurance Company has just officially opened its General Agency Office in Thanh Hoa on the morning of February 7, 2025. This is part of the strategy to expand the General Agency Office model nationwide, helping to improve customer access to simple, easy-to-understand insurance products and professional consulting services of FWD Vietnam.
In recent years, FWD Vietnam has continuously expanded its distribution network with a focus on the General Agency Office model. Not only expanding its scale, this enterprise also aims to build a synchronous and modern office system, creating a close connection between digital technology and professional consulting and customer care services.
With the establishment of Thanh Hoa General Agency Office at lot 48 - 49, block 04, MBQH2125, Southern Urban Area, Dong Ve ward, Thanh Hoa city, FWD Vietnam continues to strengthen its presence nationwide including the North, Central, South and Central Highlands regions.
Thanh Hoa General Agency Office is conveniently located, designed with a modern space, creating conditions for customers to comfortably find information and receive in-depth advice. The financial consulting team here is well-trained, applying a transparent and professional consulting process, ensuring that each customer receives an insurance solution that suits their needs.
In addition, technology – FWD Vietnam’s strength – also brings positive and different experiences to customers. Investing heavily in artificial intelligence (AI) and big data to personalize customer experience has helped this business improve its ability to analyze each customer’s needs and make appropriate insurance recommendations.
Also thanks to the application of modern technology, since July 2024, FWD Vietnam has introduced a new insurance consulting process, scoring points for its transparency and ensuring information authentication. Accordingly, FWD has established very detailed and clear steps in the insurance consulting process, completely on an online platform. The process requires financial consultants to accompany and guide customers through all steps from filling in information, creating a benefit illustration table, confirming information, to submitting insurance application documents.
In addition, FWD customers can experience online services such as paying insurance premiums, adjusting contract information, submitting insurance benefit claims... This not only saves time but also brings flexibility, suitable for customers' modern lifestyle.
Established in 2016, FWD Vietnam operates with the vision of "changing the way people feel about insurance". This business constantly innovates to bring customers a simpler, easier to understand and closer insurance experience such as: reducing exclusion clauses to bring customers a wider coverage with unchanged premiums, implementing online benefit payments within 24 hours for quick appraisal cases, implementing a clear and transparent insurance consulting process... These efforts help FWD Vietnam make a strong mark in the market, becoming a model of creativity and innovation in the insurance sector.
Not only focusing on business development, FWD Vietnam also focuses on social responsibility. On the occasion of the opening of the General Agency Office in Thanh Hoa, the company awarded scholarships to local students with difficult circumstances, contributing to supporting education and developing the younger generation.
This is not the first time FWD Vietnam has carried out meaningful community activities. Previously, the company has implemented many programs aimed at financial education and social security across Vietnam, affirming its commitment to accompany the sustainable development of the locality. This is also one of FWD's core values - not only focusing on business but also on social activities, creating positive impacts for the community.
As more and more Vietnamese people are interested in protecting their finances and health, FWD Vietnam's presence in Thanh Hoa is expected to contribute to increasing the rate of insurance participation in the locality, helping many families feel more secure against risks in life. With continuous efforts, FWD Vietnam is gradually getting closer to customers nationwide, providing comprehensive financial protection and an insurance experience that is simpler, faster and more transparent than ever.
Article and photos: Lan Huyen
Source: https://baothanhhoa.vn/fwd-viet-nam-mo-rong-mo-hinh-van-phong-tong-dai-ly-nang-tam-trai-nghiem-bao-hiem-tai-thanh-hoa-239101.htm
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