Many localities are at the forefront of using AI
According to experts, as the 4.0 industrial revolution is accelerating, localities are grasping the world's development trends and proposing policies and mechanisms for research and application of AI in production and life.
The application of AI and data analysis in various fields, including public administration and online public services, helps reduce human resources and reduce work processing time, waiting time and costs for people. At the same time, promoting a creative society, improving the efficiency of the state administrative management system in distributing and using social resources, social management and urban management, contributing to the province's sustainable economic growth.
Grasping this trend, many localities have deployed AI applications in their local public administration management.
Many provinces and cities apply AI to public administration management.
According to the Vietnam ICT Index 2022 report, Da Nang city continues to lead with 0.9094/1 point; followed by the provinces and cities: Can Tho, Quang Ninh, Thua Thien - Hue and Bac Giang.
Thus, this is the 13th consecutive time that Da Nang has led the country in ICT Index. Previously, Da Nang led for 12 consecutive years (2009-2020). The ICT Index in 2021 was not surveyed and ranked.
Da Nang is one of the first localities in Vietnam to apply artificial intelligence AI in public administration and Da Nang has soon reaped the "sweet fruit".
Since the end of 2018, the application of chatbot in providing public services in this city has been piloted. The project was launched with the aim of answering requests from people and businesses about public service information in Da Nang; thereby reducing direct support from humans, minimizing costs and improving operational efficiency while making information more transparent and accessible to organizations and people.
The above drastic and systematic approach has helped Da Nang always lead the rankings of the Ministry of Information and Communications in terms of the level of application of information technology in state agencies.
Similar to Da Nang, in Quang Ninh, the smart city model was also deployed quite early.
The project was started in 2016. By the second half of 2019, the locality officially put the Smart City Operations Center into operation.
The center allows the use of information and analytical technology for operators to make timely decisions, helping to manage a variety of issues, including anticipated issues and sudden issues, emergency situations, while increasing interaction when people can send comments and inform provincial agencies about incidents and issues related to urban infrastructure, traffic, security, safety, environment, etc. with a few extremely simple button presses on mobile devices.
The superiority of the center also lies in the ability to monitor all issues through a system of cameras and sensors, applying artificial intelligence (AI)...
When there is an incident or warning, the management agency can easily observe each connected camera on the digital map. The information will be collected and analyzed into management activities from a single operating point. Therefore, it is possible to predict problems and react to situations.
In Ho Chi Minh City, the application of information technology to provide online public services through the service "Electronic customer identification" to handle paperless administrative procedures is prominent. This service is built on AI technology with the technology solution "identification, face search" and anti-counterfeiting technology.
With this service, when coming to District 1 People's Committee to do procedures, people do not need to rewrite personal information, just take a photo of their ID and send it to the system, accordingly, the system will automatically scan the data and fill in the form. Up to now, District 1 has organized to receive registration for "paperless" administrative procedures in areas such as economy, labor, justice, education and internal affairs.
Applying AI to public administration helps Ho Chi Minh City shorten the time for processing documents of state agencies, shorten the waiting time of individuals and businesses. Providing online public services has created the most favorable conditions for citizens, reduced the time for sending/receiving documents; increased publicity and transparency, avoiding inconvenience and harassment in handling administrative procedures.
What should be done to make AI applications more effective?
According to many experts, the difficulties in applying AI and data analysis locally include: the problem of developing human resources for information technology; investment progress, implementation of projects on digital transformation, application of information technology; the rate of implementing online public services at levels 3 and 4 is still low, the rate of online public services generating records, the rate of online records needs to be improved.
To apply AI more effectively, people and businesses need to be more proactive.
In addition, the issue of ensuring network safety and security still has many challenges, raising awareness of digital transformation among people and businesses needs to be more proactive.
Dr. Le Kim Hung (University of Information Technology - Ho Chi Minh City National University) commented that to effectively and successfully implement digital transformation, apply information technology, AI, and data analysis, in addition to developing appropriate infrastructure, it is necessary to build a roadmap and appropriate implementation methods.
In particular, localities need to develop a detailed plan on changing work processes and ways to improve the IT capacity of citizens and civil servants to suit the digital transformation trend. In addition, it is necessary to pay attention to risks related to security, information safety, reliability of the operating system, etc.
At the same time, localities also need to pay attention to the importance of measuring the effectiveness and evaluating the digital transformation process and technology application in the public administration sector from the people and businesses. There are many factors to consider, from reducing costs, increasing productivity to improving the experience and satisfaction of people and businesses, etc.
The province needs to define a clear strategy and roadmap for implementing AI applications and specific data analysis that is suitable for the locality. Collaboration, innovation and creativity are important factors in digital transformation and deploying technology applications in the local public administration sector.
Previously, at the Workshop on the application of artificial intelligence (AI) in the field of public administration held in Ho Chi Minh City, Prof. Dr. Nguyen Thien Nhan, former member of the Politburo, former Secretary of the Ho Chi Minh City Party Committee, said that in order for AI to come into life, helping the government and people to be more convenient in administrative procedures, it is necessary to meet the goals of increasing state management productivity, reducing costs, and increasing service quality...
“ AI must be seen by managers as a useful tool to reduce work pressure, and make people more satisfied and convenient when completing procedures. If these goals are not achieved, officials and people will not be enthusiastic about applying technology, ” said Mr. Nhan.
Yen Linh
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