Initiative to innovate service style and attitude of medical staff

NDO - Deputy Minister of Health Nguyen Thi Lien Huong assessed: The contest is an initiative, the form of the contest has a positive and effective propaganda effect, the video can be kept for a long time for units in the industry to promote and enhance their brand and preserve for the entire medical industry.

On November 21, in Hanoi, the Vietnam Medical Trade Union coordinated with the Ministry of Health to organize the final contest to propagate the results of the implementation of the movement "Innovation in service style and attitude of medical staff towards patient satisfaction" and the solution of phase 2 "Understanding, dedication - Upgrading, innovation".

Speaking at the opening ceremony of the contest, Chairman of the Vietnam Health Trade Union Pham Thanh Binh said: The contest is a meaningful and practical activity in a series of activities towards the 70th anniversary of Vietnam Doctors' Day (February 27, 1955 - February 27, 2025) and the 67th anniversary of the founding of the Vietnam Health Trade Union (December 23, 1957 - December 23, 2024). Previously, the grassroots contest at affiliated grassroots trade unions and health sector trade unions in provinces and cities took place from June 1, 2024 to August 31, 2024.

At the end of the grassroots competition on propaganda results, the Organizing Committee received 97 video entries from units to participate in the Industry Final. After the Preliminary Round, the Organizing Committee selected 30 outstanding units to enter the final round.

The units have invested time and effort to collect many valuable historical documents and images, implementation results from previous years to produce contest videos; diverse forms of expression, investment in appropriate visual effects; most units have good quality commentary and interview recording sound.

Vietnam Medical Trade Union hopes that the contest will be a playground for sharing experiences of units to learn from each other about good solutions and good practices so that each hospital will become the pride of each province, city, the health sector, the Ministry of Health and the people - Comrade Pham Thanh Binh expressed.

Deputy Minister of Health Nguyen Thi Lien Huong gave a speech at the contest.

Speaking at the contest, Deputy Minister of Health Nguyen Thi Lien Huong acknowledged and highly appreciated the active and persistent support of the Vietnam Medical Trade Union and the Ministry of Health in the movement to innovate the service style and attitude of medical staff.

"Through monitoring the activities of the Vietnam Medical Trade Union as well as other units in the industry, we feel the determination of the whole industry in implementing the direction of the Ministry of Health on the content of innovation in service style and attitude, aiming at patient satisfaction. After nearly 10 years of implementing Decision 2151/QD-BYT dated June 4, 2015 of the Ministry of Health, many important results have been achieved. The health sector has received positive feedback on the satisfaction of patients, their families in particular and the whole society in general with a satisfaction rate of more than 90%" - Comrade Nguyen Thi Lien Huong emphasized.

At the same time, the Deputy Minister of Health also highly appreciated the initiative of the Vietnam Medical Trade Union in organizing the Video Contest to propagate the results of implementing the plan "Innovation in service style and attitude of medical staff towards patient satisfaction".

With the determination to innovate, ensure the quality and effectiveness of medical facilities' activities, build and maintain the brand of medical facilities, change for the satisfaction of patients, for the pride of the health sector, in the coming time, the Ministry of Health hopes that all levels of the Vietnam Health Trade Union will continue to deploy this movement more widely, so that the movement becomes a self-movement of all union members and workers in the health sector.

The Deputy Minister of Health suggested: In the coming time, the Vietnam Health Trade Union needs to continue to promote awareness, understanding, and sense of responsibility of officials and civil servants in the health sector, unanimously build a friendly medical facility, enhance the spirit of self-awareness, empathy, and sharing to implement the theme of phase 2 "Understanding, Dedication - Elevating innovation". In particular, further improve professional ethics, promote professional style, dedication in communication and service to patients; practice communication skills in the medical environment, strengthen the trust and satisfaction of patients.

Continue to implement the "4 Pleases, 4 Alwayss" regulations according to instruction number 15. Health Trade Unions at all levels organize and launch the emulation movement "Actively practice medical ethics, refine medical skills"; build medical staff with "Smiles from the heart", civilized, kind, without negativity.

The representative of the Organizing Committee of the Contest awarded the third prize to the units.

In addition, the Vietnam Health Trade Union needs to strengthen the organization of inspection and supervision of implementation at medical facilities, associated with the quality of operations of medical facilities and the quality of trade union activities at all levels in the unit.

The Executive Committee of the grassroots Trade Union advises the leadership to develop internal regulations to reward and commend collectives and individuals who perform well in order to promptly motivate and encourage positive factors with outstanding contributions in building and developing the innovation movement in the unit and industry.

The Organizing Committee awarded the First Prize to 2 winning units: Bac Ninh Maternity and Pediatrics Hospital; Hue Central Hospital;

The two units that won the Second Prize include: Lao Cai Provincial General Hospital; National Children's Hospital;

Six units won the Third Prize: Central Geriatric Hospital; Can Tho Central Hospital; Ca Mau General Hospital; Lac Thuy District Medical Center (Hoa Binh); Lai Chau Provincial General Hospital; Friendship Hospital.

Source: https://nhandan.vn/sang-kien-doi-moi-phong-cach-thai-do-phuc-vu-cua-can-bo-y-te-post846195.html