An independent assessment program by Anphabe Joint Stock Company, based on survey results from 15,000 employees nationwide to measure the attractiveness of employer brands in different industry groups in Vietnam.
Delivering a Happy Customer Experience
The FMCG retail industry is associated with the concept of a stressful environment in operations due to its dynamic and fast-changing nature. The human resources in the retail sector are also very diverse, especially in the operations department, because they are in frequent contact with customers, contributing to creating real experiences for customers when shopping.
MM Mega Market representative shared: “Some surveys show that the positive mental state of employees will correlate with customer satisfaction. We believe that by building a team of happy employees, we can create a spirit of service from the heart and bring happy experiences to customers when shopping at MM”.
“Happy Workplace” is one of the four pillars of MM Mega Market's corporate culture, along with “Customer@Heart”, “Drive Change” and “Strive for Excellence”.
Ms. Doan Pham Truc San - Head of Training and Organizational Development of MM Mega Market Vietnam said that in 2023, women will account for 54% of the workforce of MM Mega Market Vietnam (MMVN), in particular, up to 47% of women are in leadership positions at MM Mega Market.
“In 2024, we plan to design work opportunities specifically for various community groups in society. We value every individual and hope that all special circumstances deserve access to job opportunities,” Ms. San shared.
MM Mega Market has established a code of conduct and labor regulations to ensure transparency and fairness in the rights and obligations of employees. By 2023, 100% of employees will be trained in safety and health at work, helping to limit labor risks.
“Not only that, we also focus on mental health and happiness values, inspiring each individual at MMVN to balance their personal lives through 12 health topics from medical experts in the industry, as well as healthy physical activities after work hours,” said Ms. San.
Encourage individual development
With more than 3,000 employees across the system, ensuring that each individual develops in both professional expertise and soft skills is a factor that helps MMVN maintain its core values throughout.
According to MM Mega Market, MMVN employees regularly have access to training topics that have been translated and designed into online courses on a specialized e-learning system. In 2023, the company deployed more than 242 topics with 85,399 training hours. Each employee participates in an average of nearly 26 hours of training per year.
In addition, the company also implements a series of comprehensive, diverse and harmonious development initiatives in all differences, designed to promote growth and nurture talent under the name "MM Thanh Giong". Since 2022, MM has launched programs such as: Vietnam - Thailand International Exchange, Management Trainee, Future Leader.
In addition, MM Mega Market also signed a Memorandum of Understanding with FPT Institute of Technology Management (FSB) to accompany the Mini-MBA short-term Management course, aiming to develop skills for the core leadership team. Recently, the two sides conducted training courses on spirit and leadership skills for staff of the operations and main office.
Mr. Bruno Jousselin - CEO of MM Mega Market shared: “Human resource development is the most important goal of MM Mega Market in the journey towards sustainable development in Vietnam. Being included in the 12 enterprises with happy human resources in 2024 once again demonstrates our strong progress on this journey. We confidently affirm that MMVN people are outstanding not only in skills and knowledge but also in diversity, empowered to express their own personality, as well as maintaining harmony between work and life”.
Quoc Tuan
Source: https://vietnamnet.vn/mm-mega-market-duoc-vinh-danh-doanh-nghiep-co-nguon-nhan-luc-hanh-phuc-2318569.html
Comment (0)