VNDIRECT is drafting a compensation policy for customers.

Talking to Lao Dong late on the night of March 27, VNDIRECT Securities Company said that on March 27, the system was restored and is being reviewed and evaluated to ensure absolute safety and security for customers trading at the company. The roadmap to reopen the system in each phase is as follows:

Phase 1: The system looks up the customer's account status and information on My Account.

Phase 2: Reopen the money trading system, underlying securities trading and derivatives trading on the basis of communication with the Exchange.

Phase 3: Other financial products come back into operation.

Phase 4: All other features.

Currently, VNDIRECT has completed phase 1, which means that customers still cannot perform tasks on their accounts but only stop at the step of seeing assets on the system. It is expected that on March 28, 2024, the company will conduct a transaction flow check with the Stock Exchanges.

"All customer information is guaranteed to be safe and secure, completely unaffected because hackers cannot penetrate the data system and all customer data of the system has been stored on the Cloud.

Along with fixing the technology problem, we are drafting new policies to share and compensate for the inconveniences that customers encounter during the days when they cannot trade" - VNDIRECT stated.

Previously, on the morning of March 24, 2024, VNDIRECT's entire system was attacked by an international organization, causing the entire trading platform to be temporarily inaccessible. The company is working with partners who are technology corporations, as well as coordinating with PA05 and A05 to ensure that similar incidents like VNDIRECT are prevented for the safety of the market.

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