The iHanoi platform is designed as a comprehensive digital ecosystem, integrating online public services and utilities to support people's lives. This is a tool that helps people easily perform administrative procedures such as birth registration, business registration, planning information lookup, public service payment and many other tasks with just a few operations on their phones or computers. The high synchronization of iHanoi, with the ability to directly connect to national databases on population, land, social insurance and many other fields, helps reduce traditional paperwork, increase transparency and convenience in transactions with the government.
During the 2025-2026 period, Hanoi plans to comprehensively upgrade the platform to better meet the increasing needs of people and businesses. The upgrade plan includes optimizing the user interface, adding smart search functions, multilingual support, and integrating an AI virtual assistant to help answer questions. The platform will also continue to expand connections with national and local databases, ensuring that information is shared and updated synchronously. This will not only improve the speed of processing procedures but also increase the accuracy in providing public services.
Developing comprehensive online public services is a major goal of the upgrade phase. Services such as granting land use right certificates, construction permits and marriage registration will be implemented comprehensively, allowing people to complete the entire process online without having to go directly to administrative agencies. In addition, the city also plans to integrate artificial intelligence (AI) and big data technology into the platform to analyze and forecast people's needs, thereby providing more appropriate and effective solutions.
This upgrade not only brings clear benefits to the people but also creates favorable conditions for businesses. For people, iHanoi helps reduce time and travel costs when carrying out administrative procedures, while providing utilities such as looking up traffic information, registering for online medical examination and treatment, and receiving notifications from the government. For businesses, this platform effectively supports activities such as business registration, applying for licenses and fulfilling legal obligations, helping to reduce costs and increase competitiveness.
Furthermore, iHanoi is not only a supporting tool but also plays a strategic role in improving state management capacity. Integrating and analyzing data from iHanoi allows the city government to make policy decisions based on real data, thereby improving the efficiency of management and the quality of public services. This is especially important in the context of Hanoi's efforts to become the leading smart city in Vietnam.
Despite the many benefits, the implementation of iHanoi also faces many challenges. One of the biggest difficulties is ensuring a synchronous technology infrastructure, especially in suburban areas and areas with difficult economic conditions. In addition, ensuring the safety and security of personal information is also a factor that needs to be focused on to build trust from people and businesses. The city needs to continue investing in technology infrastructure, improving the capacity of system operators and building a clear legal corridor to protect user data.
The "Digital Capital Citizen" platform - iHanoi is a clear demonstration of Hanoi's determination to modernize administration and improve the quality of life of its people. With the motto "Taking people and businesses as the subject and center for government service," iHanoi not only brings practical benefits but also creates a solid foundation for the sustainable development of the capital in the digital age. Looking to the future, iHanoi will continue to be an important foundation contributing to building a livable, modern and smart Hanoi./.
Source: https://mic.gov.vn/nen-tang-cong-dan-thu-do-so-ihanoi-huong-toi-chinh-quyen-phuc-vu-nguoi-dan-va-doanh-nghiep-197241231105612512.htm
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