Kinhtedothi - According to Vice Chairman of Thanh Xuan District People's Committee Le Trung Cuong, Thanh Xuan District is ready to receive comments from organizations and citizens through the iHanoi application.
On the afternoon of December 18, at the administrative procedure dialogue conference for the last 6 months of 2024 organized by the People's Committee of Thanh Xuan district, organizations and citizens expressed their satisfaction and high appreciation for the quality of administrative procedure settlement at the one-stop department of the district and wards.
The reception and settlement of administrative procedures are closely monitored and controlled.
According to the People's Committee of Thanh Xuan District, in the last 6 months of 2024, 100% of administrative procedures will be received and resolved by the district and wards under the one-stop and one-stop mechanism. The district directs the one-stop department to strengthen propaganda and guidance for citizens and organizations to submit online public service applications on the Hanoi City Administrative Procedure Processing Information System https://dichvucong.hanoi.gov.vn; especially submitting and receiving results via public postal services and making online payments on the National Public Service Portal.
The reception and settlement of administrative procedures are closely monitored and controlled, thus minimizing harassment and delays in the process of settling administrative procedures. When there is a delay in the processing of documents, the units are required to apologize to citizens and promptly and promptly resolve the issue to return on time according to regulations.
In addition, the District People's Committee has strengthened its direction to improve the attitude and ethics of civil servants working at the one-stop-shop departments of the district and ward, promoting the professionalism and service of civil servants to the people and organizations, on the basis of taking people's satisfaction as one of the bases to evaluate the level of task completion of civil servants.
Along with focusing on innovating the implementation of the "one-stop" and "one-stop" mechanisms in a modern direction, the District People's Committee directed units to continue to organize and effectively implement models and initiatives that have been recognized by the Hanoi People's Committee. The District People's Committee directed units to register and select good ideas and solutions to implement and replicate throughout the district.
Citizens satisfied with “friendly one-stop shop”
At the administrative procedure dialogue session at the Thanh Xuan District People's Committee, individuals and representatives of organizations expressed their satisfaction and high appreciation for the quality of administrative procedure settlement at the one-stop department of Thanh Xuan District and at the wards. When there were any questions, the staff of the one-stop department from the district to the ward were responsible and enthusiastically guided the citizens.
In particular, Mr. Bui Gia Dinh said that he had performed administrative procedures at the district's one-stop department 3 times, and was given specific, quick, and timely instructions. However, he also said that when performing the construction permit application procedure, related to design and drawings, because he did not understand this field well, he hoped that the district would support and add more "knowledgeable" staff, and provide detailed instructions on design drawings for citizens when they come to perform administrative procedures.
Meanwhile, Mr. Nguyen Trung Hieu (representative of Amway Vietnam Company) said that the company regularly organizes seminars on multi-level marketing, so every week he carries out related procedures at the district's one-stop department.
"The administrative procedures related to organizing multi-level sales seminars are carried out in full, therefore, I recommend that Thanh Xuan district consult with the city not to submit additional original documents, because when additional original documents are submitted, it will take time to travel to carry out the procedures" - Mr. Nguyen Trung Hieu suggested.
Ready to receive feedback via iHanoi
Listening to and accepting opinions and recommendations from organizations and individuals, Vice Chairman of Thanh Xuan District People's Committee Le Trung Cuong expressed that all opinions were acknowledged, encouraging and motivating the staff of the one-stop department to continue to contribute and serve organizations and citizens.
Regarding the proposal to support officers to provide detailed design guidance to citizens who come to carry out administrative procedures, Vice Chairman of Thanh Xuan District People's Committee Le Trung Cuong said that, regarding construction licensing and design, organizations and individuals can hire consulting units with a practice license, legal status, and capacity, who can advise and design according to the planning. The district's arrangement of additional officers to guide drawings is not included in the regulations.
Regarding the opinion of the representative of Amway Company, Vice Chairman of Thanh Xuan District People's Committee Le Trung Cuong said that, regarding the licensing of organizing multi-level sales seminars, the number of attendees is very large, posing many potential risks and dangers. Therefore, for organizing seminars, there must be an original license for checking and comparison, to avoid cases of falsifying documents...
“Thanh Xuan District always aims to be civilized and friendly in speech and behavior, creating maximum conditions for organizations and citizens when they come to carry out administrative procedures. In the coming time, the District People's Committee will continue to promote administrative reform, control administrative procedures; create favorable conditions for individuals and organizations, contributing to improving the investment and business environment in the district. The District is ready to receive comments and contributions from organizations and citizens reflected through the iHanoi application" - Vice Chairman of Thanh Xuan District People's Committee Le Trung Cuong emphasized.
Source: https://kinhtedothi.vn/quan-thanh-xuan-san-sang-tiep-nhan-y-kien-cong-dan-phan-anh-qua-ihanoi.html
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