Success after success, MobiFone continues to be voted as "Outstanding telecommunications service provider in customer care and mobile broadband promotion program" at the Ceremony to announce and honor network operators, fixed internet service providers and cloud computing in 2024.
Recently, the Ceremony to announce and honor network operators, fixed internet service providers and cloud computing has officially returned, within the framework of the World Mobile Broadband ISP & Cloud Summit 2024 event taking place on April 12, 2024 in Hanoi. The event was organized by the International Data Group in Vietnam (IDG Vietnam) in coordination with the Vietnam Radio and Electronics Association (REV), the Vietnam Digital Communications Association (VDCA) to search for and honor typical telecommunications service providers, with excellent performance and customer satisfaction and trust in 2024. Accordingly, typical telecommunications and cloud computing service providers will be selected based on the voting results of a sociological survey conducted by the International Data Group (IDG Vietnam). The survey was conducted nationwide from January 15, 2024 to March 15, 2024, collecting 54,828 samples for all types of mobile and fixed broadband services and cloud computing.Through the evaluation criteria and survey content, the number of survey samples... The Advisory Board of the Ceremony to announce and honor network operators, fixed internet service providers and cloud computing in 2024 announced MobiFone as the typical telecommunications service provider in Customer Care and Mobile Broadband promotion program in 2024.
In 2023, MobiFone optimized 4G speed while using new technology solutions, applying modern and advanced techniques to optimize and improve network quality, bringing the best internet experience to customers. Thanks to that, all customer needs such as registering for services, changing packages, redeeming reward points, receiving incentives, choosing gifts, etc. can be done quickly on smartphones and websites through My MobiFone's exclusive tools and applications with simple and convenient operations. With the goal of becoming a leading telecommunications enterprise in innovation, MobiFone has applied new technology with business methods to achieve fast and highly effective results, creating competitiveness to meet the requirements of technological innovation, the need to innovate governance and management models of customers in the context of the strong national digital transformation process. MobiFone focuses on applying advances in science and technology to innovation and product/service development. This network operator invests heavily in building data centers, developing digital infrastructure based on cloud computing technology and artificial intelligence (AI) platforms, big data (Bigdata)... to meet the needs of users in the digital economy. MobiFone focuses on developing a digital ecosystem for corporate and SME customers based on MobiFone's strengths and platforms such as MEET, MOOC, electronic invoices, and digital signatures. At the same time, MobiFone also continuously improves the quality of customers' digital lives by providing a variety of services to meet the increasing needs of customers, creating platforms and tools to help customers have more space to be creative. With great efforts, MobiFone's information technology platforms and solutions serving digital transformation have won many domestic and international awards, making their mark on the market in terms of revenue, growth rate, number of users, marking a strong shift in MobiFone's digital transformation strategy with a series of consecutive awards such as Sao Khue Award, Top 10 Outstanding Digital Technology Enterprises in Vietnam 2023... The two solutions MobiFone Meet and mobiEdu built and developed by MobiFone have both recorded impressive achievements - meeting the criteria of a potential digital platform to become a national digital platform. Achieving many successes in launching new applications and ecosystems, MobiFone shows its efforts to continuously contribute to the country's digital transformation, effectively implementing the "Program to promote the development and use of national digital platforms serving digital transformation, developing digital government, digital economy, digital society" of the Ministry of Information and Communications. In 2024, MobiFone will continue to maintain and develop its market share in mobile telecommunications services; focus on growth, expand fields, develop new digital products and services to serve the needs of customers. The network operator plans to focus resources on investing in 5G coverage to improve the Internet experience for Vietnamese people, continue to promote business in the field of New Space, apply high-tech systems and platforms such as Artificial Intelligence (AI), BigData... to personalize customer service experience, proactively lead and build digital infrastructure. With many years of pioneering in technology, possessing a team of experienced researchers and technology engineers along with modern infrastructure and facilities, MobiFone promises to become increasingly stronger, effectively and sustainably meeting the needs of customers and maintaining the trust of customers. source
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