Thanks to the EVNHANOI app, since this September, Mr. Khanh Hoang's family (Pham Tuan Tai, Cau Giay) has been able to change their electricity usage quota with just a few operations on their phone. " My eldest son just got married, so I decided to separate the household for them to be independent. I thought it would take a long time to complete the procedures to change the contract information, but my son said that there is an electricity app, so you can do it right away on your phone ," said Mr. Hoang.
Like Mr. Hoang, Ms. Ngoc Dung (Hai Ba Trung, Hanoi) recently bought an apartment for her daughter to live on her own. Knowing that the EVNHANOI application can register and track the progress of electricity requests, Ms. Dung only needed to sit at home and register to change the subject of the electricity contract from the old homeowner to her daughter's name. After only 3 days, her request was met.
Interface to change the subject of the contract on the EVNHANOI App.
“ I have known about the EVNHANOI app for a long time, but I thought it was just for daily electricity monitoring. Now that I need to register for electricity service, I also registered to try it. I did not expect it to be so fast and convenient, and most importantly, it does not cost anything, ” Ms. Dung excitedly shared.
Changing contract information is just one of the types of services that are free during the implementation of the contract. Changing information, changing the purpose of electricity use, changing the electricity usage rate, renewing and terminating the customer's contract are also completely free.
With the above types of services, customers only need to provide information related to identification documents, information identifying the subject at the electricity purchase location, information identifying the purpose of electricity use (in case of non-domestic electricity supply), information identifying the number of households and authorization of households using the same electricity (in case of changing the electricity usage rate), registering the load chart (in case of non-domestic power ≥ 40kW), within no more than 3 working days, EVNHANOI will resolve customer requests.
In addition, customers can also register and use online electricity services on EVNHANOI's customer care ecosystem such as Website evnhanoi.vn; EVNHANOI App; Zalo OA EVNHANOI page...
Free services during the implementation of the contract.
Along with efforts to ensure safe, continuous and stable power supply, to give customers an experience that is "easy to access, easy to participate in, easy to monitor", EVNHANOI has optimized many features in business and customer service.
All activities of the Corporation are aimed at creating the best convenience for customers, on the basis of putting the interests and satisfaction of customers as the goal to strive for. During the process of registering for electricity services, if you have any questions, please contact EVNHANOI Customer Care Center: 19001288 (operating 24/7) for advice and answers.
Bao Anh
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