Resolving administrative procedures for people at the "one-stop" department of Ung Hoa District People's Committee.
Effective with “3 decreases, 3 increases”
At the end of January 2024, Hanoi city was the first locality in the country to merge 3 steering committees on administrative reform, digital transformation and Project 06 (Developing applications of population data, identification and electronic authentication to serve national digital transformation in the period 2022-2025, with a vision to 2030 in the city) into a common steering committee.
After only a short time of implementation, all departments, branches, sectors, district and commune People's Committees of the city have completed the merger. Chief of Office of Hanoi People's Committee Truong Viet Dung affirmed that after the merger, the steering committees have been operating strongly and substantially; the management and direction work has been focused and consistent; meetings have been organized concisely, effectively, focused, and innovative in form.
After merging the steering committees, Vice Chairman of Gia Lam District People's Committee Truong Van Hoc said that tasks, plans, and work programs are regularly reviewed and assigned clearly, without duplication or overlap; there are no more omissions, omissions, or difficulties in controlling tasks. All urgent and difficult tasks are shared, discussed, and agreed upon on plans, solutions, and ways to solve them to achieve maximum efficiency; promoting the spirit of initiative, innovation, daring to think, daring to do for the common good.
Based on the overall effectiveness, Vice Chairman of Hanoi People's Committee Ha Minh Hai said that after more than 6 months of implementation, the tasks and goals of merging the city's steering committees have basically achieved "3 reductions, 3 increases". In which, "3 reductions" are reducing time and costs for people, businesses and state agencies in implementing administrative procedures, public services and social utilities; reducing human resources, improving the quality of human resources and reducing administrative procedures. "3 increases" are increasing service quality; increasing publicity, transparency and increasing satisfaction of people and businesses.
Hanoi city leaders inspect the cashless vehicle parking fee collection model in Tay Ho district.
Continue to expand the model
From the effectiveness of this breakthrough, many units and localities across the country have learned from Hanoi's approach.
Vice Chairman of Kien Giang Provincial People's Committee Nguyen Luu Trung assessed that the models being implemented by Hanoi, notably the city's consolidation of steering committees into a Steering Committee for administrative reform, digital transformation and Project 06, have created unity and consistency in the focal point for directing the implementation of tasks. From Hanoi's experience, Kien Giang is implementing in the area to unify the management of steering committees with similar functions and tasks, supporting each other.
Also from this experience, the Hanoi People's Committee is implementing the project to establish a public administrative service agency in Hanoi. Deputy Chief of Office of the Hanoi People's Committee Vo Tuan Anh said that Hanoi, along with Ho Chi Minh City, the provinces of Binh Duong and Quang Ninh, were assigned by the Government to build a pilot model of a one-level public administrative service center under the city People's Committee. This is an administrative agency with the function of receiving, handling, controlling, monitoring and evaluating the implementation of administrative procedures and providing public services in the city according to the "one-stop" and "one-stop" mechanisms, the pilot implementation will be from September 2024 to November 30, 2025.
Member of the Party Central Committee, Deputy Secretary of the City Party Committee, Chairman of the Hanoi People's Committee Tran Sy Thanh emphasized that there must always be a unified perception in the actions of the entire political system, from leaders to grassroots civil servants and public employees and all classes of people that this is an extremely important task of the city. The city identifies administrative reform, digital transformation, and implementation of Project 06 as key tasks, breakthroughs, and opportunities to be able to "take a shortcut" to build and develop the "Cultured - Civilized - Modern" Capital.
In addition, unifying awareness also helps the city clearly identify existing problems and risks, and promptly handle congestion. This helps the city improve its ability to forecast risks, analyze existing causes and limitations, and find solutions to thoroughly overcome them.
Deputy Minister of Information and Communications Pham Duc Long:
Experience from pioneering
From the pioneering and successful examples of Hanoi, some lessons can be drawn to more effectively implement administrative reform, digital transformation and Project 06. In particular, leaders at all levels need to be pioneers and role models, according to their functions and tasks; must directly implement, understand and from there be able to direct the rapid promotion and successful implementation of administrative reform and digital transformation in their units and localities; at the same time, implement the motto "clear goals, clear people, clear work, clear time, clear responsibilities, clear products, clear results".
Especially in digital transformation, it is necessary to clearly define the target that 70% of digital transformation work is mainly carried out by ministries, branches and localities. Therefore, the success of digital transformation depends mainly on the initiative of ministries, branches and localities. At the same time, digital transformation needs to find and select an essential problem, have a widespread impact, solve existing problems, serve the people, and from there confidently expand to other areas.
Director of Hanoi Department of Planning and Investment Le Anh Quan:
Perfecting the process of public service execution
The Hanoi Department of Planning and Investment continues to thoroughly grasp the spirit of determination and synchronously deploy solutions according to the motto of strengthening discipline and administrative discipline within the department. In addition, the Department also does a good job of building and perfecting the process of personalization, specifying the authority and responsibility of collectives and individuals in the assignment and implementation of public duties; in the process of handling internal work, the process of handling administrative procedures for people, organizations and enterprises.
Currently, the Department of Planning and Investment still has a situation where the processing of documents is slow; some officers and specialists do not have experience in consulting on large, complex projects that last for many periods, and relevant legal regulations have changed a lot... In the first 6 months of 2024, the Department of Planning and Investment has conducted a review at the unit, the leaders of the department directly in charge, and the officers handling the documents. On that basis, the Department's leaders have pointed out the shortcomings to overcome the shortcomings and limitations.
Chairman of Hoan Kiem District People's Committee Pham Tuan Long:
Creating a unified and modern administrative environment
The establishment of the “non-territorial” Public Administration Center of the People’s Committee of Tran Hung Dao Ward on the basis of administrative reform data, digital transformation combined with Project 06 is very favorable. The initial implementation process may still have problems, but they will certainly be overcome and significantly reduce the number of daily workers on duty at the “one-stop” department. From there, the surplus workforce will be arranged to other departments or handle more suitable tasks.
The “non-territorial” public administrative center also creates a unified, modern, civilized working environment, integrating human resources, facilities, equipment and synchronous information technology applications. In addition, it also directly, quickly and promptly receives the direction of the leaders of the City People's Committee and the District People's Committee, as well as promptly handles recommendations and proposals. It is expected that Hoan Kiem District will deploy 3 more “non-territorial” administrative procedure settlement centers in the near future.
Mai Huu wrote
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