Easy to access - Easy to participate - Easy to monitor
Mr. Nguyen Tuan Anh - Tran Ngoc Company Limited shared: " Previously, to register for medium voltage power supply, our unit had to spend a lot of time and effort traveling many times to the power facilities during the process of completing the documents, but now it is completely done online; procedures, instructions, forms, documents... can all be downloaded and submitted online.
This not only reduces costs for our unit but also brings convenience in implementation. I appreciate the efforts and changes in customer service of the electricity industry over the years ."
Easy to access - Easy to participate - Easy to monitor.
Immediately after completing the necessary procedures, the progress of the steps in the power supply process is also fully and promptly updated, also right on the online application.
This fundamentally changes the concepts when requesting electrical services. Helping customers reduce effort, time and cost, while increasing satisfaction when experiencing services.
Information on registering for medium voltage power supply on website: evnhanoi.vn
Multi-channel approach
With just an internet connection, implementing electricity services has never been easier. As a reputable electrical construction unit with many years of experience in Hanoi, Mr. Nguyen Van Trung - Construction Investment and Development Company Limited said: Since knowing that the electricity industry has switched to providing electricity services on the internet environment, we have easily searched for information and implemented the registration of medium voltage electricity supply for the project on the National Public Service Portal and the electricity industry's website.
All procedures are guided in detail, publicly and transparently. This helps us to be able to perform anywhere, anytime. The use of online and electronic services by the electricity industry has also helped us a lot in the related procedures and documents.
Instructions for registering for new power supply from the medium voltage grid on the National Public Service Portal.
It is known that EVNHANOI launched a multi-channel, multi-platform digital customer care ecosystem such as website: evnhanoi.com.vn, EVNHANOI App, Email: [email protected], Fanpage: EVNHANOI, EVNHANOI Page on Zalo application, EVNHANOI Chatbot on Messenger application.
Customer service hotline (24/7): 19001288, Customer transaction offices located at electricity companies, SMS service to query electricity information via number 8088, National public service portal: dichvucong.gov.vn, helping customers access electricity services easily and quickly.
Medium voltage power supply service is put on an online platform, not only making procedures transparent but also helping customers to easily access - easily participate - easily monitor the entire implementation process.
Customers benefit from medium voltage electricity services in online forms.
For the medium voltage grid, EVNHANOI coordinates with the Department of Industry and Trade to interconnect and resolve a number of administrative procedures between state agencies and EVNHANOI in the field of investment in the construction of medium voltage power projects in Hanoi.
The average time to resolve medium voltage power supply is always lower than the current specific regulations: if in 2015, the average time to resolve medium voltage power supply was 2 days for the steps of receiving requests, surveying the site, agreeing on the connection and 5 days for the steps of signing the power purchase contract, acceptance and energizing, then up to now, the average time to resolve medium voltage power supply for customers for the work under the responsibility of EVNHANOI is less than 4 days (3 days less than the regulations).
Channel for receiving registration for medium voltage electricity service in Hanoi:
- Register online:
+ National Public Service Portal (https://dichvucong.gov.vn/)
+ Hanoi City Electronic Information Portal (https://hanoi.gov.vn/)
+ Website of Hanoi Electricity Corporation (https://evnhanoi.vn/)
+ Chatbot application;
+ EVNHANOI application on mobile devices
+ Zalo official EVNHANOI;
- Call Customer Care Center (Call Center 19001288)
- Go directly to the Customer Service Offices of the Electricity Companies.
EVNHANOI encourages customers to register online. After customers register using one of the above methods, electricity staff will contact to guide and confirm the customer's request for new electricity supply. Customer care center hotline 19001288 (24/7 service).
Bao Anh
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