Request Kien Giang to clarify

Accordingly, the Vietnam National Administration of Tourism received information reflecting that on February 9, 2024, a Vietnamese travel service business welcomed a group of Taiwanese tourists consisting of nearly 300 people participating in a tour program in Phu Quoc, Kien Giang province. During the process of serving the group, this company requested the group to pay an additional amount of 720 USD/person to continue providing tourism services or stop serving the group's tour.

Case of 300 Taiwanese tourists abandoned in Phu Quoc: Kien Giang requested to clarify

To ensure the rights of tourists and avoid false information about the incident, which negatively affects the image of Vietnam's tourist destinations, the Vietnam National Administration of Tourism requests the Kien Giang Provincial Department of Tourism to check and clarify information about the above incident and provide official information to the media and report to the Vietnam National Administration of Tourism as soon as possible.

Abandoned group of tourists boarded flight home

Previously, on February 13, a quick report from the Kien Giang Department of Tourism said that it had received information about a group of 292 Taiwanese tourists being abandoned in Phu Quoc. The Department had sent a document requesting Winner International Travel Company Limited in Phu Quoc, which was the unit supporting the reception of Taiwanese guests, to explain the incident in detail and ensure the rights of the guests.

According to the explanation from Mr. Ha Tuan Minh, Director of Winner International Travel Company Limited in Phu Quoc, Taiwanese We Love Tour Company booked services for 3 groups of this company to Phu Quoc from February 10 to 14 (Lunar New Year). However, Taiwanese We Love Tour Company did not pay according to the commitment of both parties before January 31, so Winner Company sent a document to the partner requesting to cancel the contract.

Quick view at 12:00 on February 15: Clarifying the case of 300 Taiwanese tourists being abandoned

On February 9, the Taiwanese tourist group still arrived at Phu Quoc airport without a shuttle bus, no hotel to stay, and no tour guide. After receiving the information, Winner Company in Phu Quoc agreed to advance the cost to arrange 4 buses to pick up the guests, rent a hotel for the tourists to stay, and extend the payment to We Love Tour Company of Taiwan until February 11. However, up to the above time, Winner Company still had not received the payment, so it worked with the Taipei Economic and Cultural Office in Ho Chi Minh City, the Taiwan Tourism Administration, the government and the Phu Quoc City Police to get information and come up with a plan to support the tourists.

The delegation continued to visit Phu Quoc after the agreements were signed.

Winner Company has received an agreement from all parties to directly collect 720 USD/guest to continue the tour program, after which We Love Tour Company in Taiwan will be responsible for refunding this cost to the tourists. However, because many tourists in the group did not agree, Winner Company made a second advance payment, with a total cost of more than 3 billion VND to support the group of 292 tourists to stay safely in Phu Quoc and experience the tour program, and continue to extend the payment to We Love Tour Company of Taiwan until February 26, 2024. On the evening of February 13, a representative of the Taipei Economic Office in Ho Chi Minh City went to Phu Quoc to work with Winner Company on supporting the group of tourists.

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Mr. Bui Quoc Thai, Director of Kien Giang Department of Tourism said: "We condemn the unprofessional behavior of Taiwanese travel agencies in this incident and will take drastic action to punish violations (if any) against Vietnamese travel agencies."

Currently, all 292 of the above passengers boarded flights to Taiwan yesterday, February 14.

Source link: https://thanhnien.vn/vu-300-khach-dai-loan-bi-bo-roi-o-phu-quoc-yeu-cau-kien-giang-lam-ro-18524021507510651.htm