On March 18, working with the Ho Chi Minh City Department of Finance regarding the implementation of plans and solutions to help the city develop double-digit growth, Mr. Nguyen Van Duoc, Chairman of the City People's Committee, requested all officials, civil servants and employees to change their mindset, change their perspective on public administration to a service mindset. People and businesses must be considered as resources and driving forces for development. This will help unlock the city's resources...
With a service mindset, the government is not only a state management agency, issuing regulations, but also becomes a companion, always listening and finding the best ways to support people and businesses. To do so, it is necessary to streamline unnecessary procedures, shorten the time to process documents and apply technology so that people can easily access information and public services...
On the other hand, when entering administrative agencies, what people want is not only to complete procedures, but also to feel the dedication and thoughtfulness of the staff and civil servants. A specific instruction, a friendly smile will help dispel the feeling of stress and fatigue when facing paperwork.
A friendly government not only brings comfort to the people and businesses but also creates a positive working environment for the staff. When they feel the value of their work, they will work with a more open and dynamic spirit.
Thus, the transformation from public administration to service-oriented thinking not only helps the government operate more effectively, but also brings great benefits to society. When the government truly puts people and businesses at the center, is always ready to listen and support; it will build solid trust and promote sustainable development.
The recent implementation of online public services is a clear demonstration of this. People can easily register and look up information right at home, saving time and effort. These innovations not only reduce pressure on administrative agencies, but also bring more convenience to society. Currently, Ho Chi Minh City is continuing to try to reduce 30% of administrative procedures and 30% of file processing time. This is not just a simple number, but also a testament to the positive changes from the government, bringing convenience and usefulness to people and businesses.
We are witnessing a faster, more transparent and more efficient administrative system, where every citizen and business no longer feels hesitant or troubled when dealing with government agencies. A serving government not only helps the country develop, but also makes our lives easier and more comfortable.
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