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Regarding MoMo's system maintenance leading to service interruption on October 19, there have been a series of baseless rumors that have directly and seriously affected businesses.
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MoMo affirms that all rumors are fake, deliberately fabricated with the purpose of defaming the image and brand of the business. Fake news needs to be prevented and eliminated, and social media users need to be alert to avoid fake news traps.
It is known that on October 19, 2023, MoMo conducted service maintenance and during the implementation process, it led to service interruptions and affected customer transactions. With the support of experts, the incident was completely resolved on October 19, 2023, the maintenance was completed, and all services returned to normal operation in the afternoon of the same day. Information about customers' accounts and assets on MoMo is always guaranteed to be absolutely safe.
MoMo said that in recent days, we have witnessed the spread of a lot of false and baseless information on social networks related to the disruption of MoMo's services. We affirm that all of this information is fake, intentionally fabricated with bad intentions, to cause negative impacts on customers and negatively affect the business image.
Providing false or untrue information is considered slander, eroding social trust and disrupting the market, seriously affecting the honor and reputation of businesses, partners, as well as the trust of users.
MoMo representative said that MoMo is currently coordinating with authorities to investigate individuals and organizations spreading rumors and fake information. MoMo also hopes that users will be cautious about false rumors and have complete, objective and accurate assessments of business operations.
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