To what extent is administrative reform in Vietnam?
Administrative reform aims to help state agencies operate more effectively and efficiently, serve the people and better meet the requirements of socio-economic development.
Administrative reform includes the following contents: reform of state administrative institutions; reform of administrative procedures; reform of the state administrative apparatus; building and improving the quality of cadres, civil servants and public employees; and public finance reform. In particular, administrative procedure reform is identified as the key step and is being strongly implemented in the direction of simplification, creating a favorable environment for socio-economic development, ensuring legitimate interests and the right to mastery of the people.
The Government's Steering Committee for Administrative Reform said: In the second quarter of 2023, the Prime Minister issued 2 decisions approving the plan to reduce and simplify 47 business regulations under the management of the Ministry of Science and Technology and the Ministry of Public Security in 10 legal documents. Ministries, branches and localities issued 1,129 decisions to promulgate 14,716 administrative procedures, lists of administrative procedures for updating and posting at the place of settlement and have publicized 11,581 administrative procedures on the National Database on Administrative Procedures.
Receiving and processing documents of departments, branches and sectors at the Bac Giang Provincial Public Administration Service Center. Photo: Danh Lam/VNA
From 2021 to present, ministries and ministerial-level agencies have reduced and simplified 2,352 business regulations in 191 legal documents; implemented the plan to reduce and simplify 470 business regulations in 56 legal documents, reaching 41%.
According to statistics from the Government Office, up to now, 31.16% of administrative procedure settlement results have been issued with legally valid electronic copies for reuse; 66.48% of administrative procedure records have been digitized.
62/63 localities and 10/21 ministries and branches have merged the Public Service Portal and the Electronic One-Stop Information System into the Administrative Procedure Processing Information System at the ministry and provincial levels and connected to the National Public Service Portal.
The innovation of the one-stop shop and one-stop shop mechanism in handling administrative procedures in the direction of digitalization, regardless of administrative boundaries, has been focused on and brought initial sweet results. Up to now, the whole country has established 11,700 one-stop shops at all levels to receive and handle administrative procedures, of which 56 localities have established provincial-level Public Administration Service Centers.
Administrative procedures in the fields of land, construction, civil status, investment, business registration, customs, tax, treasury, import and export, etc. have eliminated cumbersome and complicated procedures, creating trust among people and businesses in the service activities of state agencies.
Most administrative procedures are publicly posted at the reception point, publicly posted on the Electronic Information Portal of ministries, branches, localities and the National Database on Administrative Procedures as prescribed.
Administrative procedure reform associated with digital transformation
People take a ticket to complete judicial procedures at the Tien Giang Provincial Public Administration Service Center. Photo: Minh Hung/VNA
According to the Government's Steering Committee for Administrative Reform, the quality of online public services has improved and more than 4,400 online public services have been provided on the National Public Service Portal. The National Single Window and ASEAN Single Window Portals have implemented 250/261 online public services of 13 ministries and sectors with more than 55,000 participating enterprises.
The initial results of the digital transformation process have been recognized by people and businesses through the satisfaction index of administrative services (SIPAS) and the administrative reform index (PAR INDEX) in 2022 reaching over 80%.
In the first 6 months of 2023, Project 06 on developing applications of population data, identification and electronic authentication to serve national digital transformation in the period 2022-2025, with a vision to 2030, was strongly implemented and brought about positive results, contributing to promoting national digital transformation.
Deputy Minister of Public Security Nguyen Duy Ngoc said: The provision of online public services has been promoted with all 25 essential public services related to the people (out of a total of 28 public services according to Decision No. 422 of the Prime Minister). The Ministry of Public Security has expanded the provision of all 227 public services according to the functions and tasks of the sector. To date, the National Public Service Portal has provided 4,409 online public services with over 7.77 million accounts, an increase of more than 3.8 times over the same period in 2022, with more than 17.49 million times of performing utility services, an increase of more than 3 times over the same period last year.
The Ministry of Public Security has issued 48 million electronic identification accounts to citizens; completed the issuance of ID cards to 100% of eligible citizens, while maintaining accurate, complete, clean, and live population data. The National Population Database has connected with 13 ministries, branches, and 63 provinces and cities to receive more than 1 billion requests for lookups and authentication, contributing to improving the effectiveness of state management and preventing crimes and law violations.
Dr. Nguyen Nhat Quang, Vice Chairman of the Founding Council of the Vietnam Software and Information Technology Services Association (VINASA), affirmed: To achieve digital transformation, administrative procedure reform is required. These are two factors that go hand in hand and support each other for mutual development.
Digital transformation is essentially a shift from document-based operations to data-based operations. Administrative procedures are essentially document-based decision making.
In the stage of computerization and building e-government, we focus on digitizing documents and circulating electronic documents.
In digital transformation, we move from document-based decision-making to data-based decision-making. When there is a data system that meets the requirements of "correct-sufficient-clean-living", administrative procedures will be radically simplified. For example, when there is a National Population Database, we can eliminate household registration books, helping to simplify the residence confirmation step in 167 related administrative procedures.
Administrative procedure reform and digital transformation are two sides of the same coin. Breakthrough reforms in administrative procedures cannot be without digital transformation, on the other hand, digital transformation of government operations in providing public administrative services to the people will be ineffective without related procedural reforms.
We need to carry out synchronous measures on people (people's awareness, capacity of civil servants), institutions (amending relevant laws, decrees, circulars) and technology (investing in terminal equipment and secure connection to the national population database, data management software).
In the field of digital transformation along with administrative procedure reform, we need to emphasize the role of technology, including the contribution of IT businesses.
Supporting the Government's action plan on digital transformation strategy with people and businesses at the center, the Military Industry - Telecommunications Group (Viettel) maintains its operations in line with the development of the digital economy, digital society and digital citizens. Regarding improving the rate of online procedures and the quality of online public services, Viettel accompanies the construction and development of e-Government, digital Government, synchronously deploying the Electronic One-Stop System and online public services for dozens of ministries, branches and localities in the fields of finance, justice, internal affairs, diplomacy, and transportation, connecting with more than 45,000 businesses and 3.65 million records.
1C Company operates mainly in the field of software development, distribution and release. 1C Vietnam was established and quickly became one of the leading companies in providing software for managing agencies and businesses in Vietnam, such as "Made for Vietnam" software with low-code technology, helping to save maximum costs.
FPT Corporation, one of the largest information technology service companies in Vietnam, is committed to always accompanying and supporting the Government as well as ministries, branches and localities in implementing digital transformation projects, gradually building important platforms and technologies for the future digital government model. FPT has been actively providing consulting support on digital transformation, building an e-government architecture framework, developing an integrated and interconnected data platform, helping to increase the ability to provide high-level online public services to people and businesses based on data platforms.
According to VNA/Tin Tuc Newspaper
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