Improving customer experience, ABBANK achieved 6-month business plan

Specifically, as of June 30, ABBANK recorded capital mobilization of VND 135,086 billion, total outstanding loans of VND 131,784 billion, completing 94% of the assigned target in 2024. Accumulated pre-tax profit reached VND 558 billion, completing 56% of the yearly plan.

At the end of the second quarter, ABBANK recorded completion of the first 6-month target of 2024.

ABBANK has set aside VND640 billion in credit risk provisions, with the bad debt coverage ratio increasing by more than 10.36% over the same period. ABBANK's asset quality is guaranteed with the bad debt ratio at the end of the second quarter of 2024 maintained below 3% as prescribed.

In addition, ABBANK maintained the CAR ratio at 12.1%, up 1% compared to the end of 2023 and higher than the minimum requirement of 8% of the State Bank. The number of customers using digital banking and the number of online transactions on digital banking continued to grow well after the first 6 months of 2024, increasing by 4.77% and 98.18% respectively compared to the same period in 2023.

The above results show positive changes in business in the second quarter in the context of a still difficult market, and at the same time demonstrate good shift and growth on digital channels of individual customers at ABBANK.

ABBANK focuses on supporting customers based on understanding their needs and specific industries, while focusing on improving customer experience.

In 2024, ABBANK will continue to focus resources on implementing the transformation roadmap, with the advice and support of McKinsey - a global strategic management consulting firm. ABBANK aims to support customers based on an understanding of their needs and specific industries, choosing an in-depth approach instead of just aiming to expand the scale of access to businesses, enhancing and improving customer experience on digital channels.

During 31 years of development, ABBANK has strived to become a dedicated and trustworthy companion of more than 2 million customers, partners and investors.

In the first half of 2024, ABBANK will offer many preferential loan packages to support customers, especially SME businesses such as "Understanding the industry - Superior solutions" providing specialized financial solutions for businesses in the pharmaceutical and medical equipment industry; "X2 benefits - Steady steps to success" for businesses operating in the construction and installation sector; "Connecting needs - Expanding solutions" with preferential interest rates and limits up to VND 5,000 billion; fee companion program throughout 2024 "0 fee account - Transactions as desired"; Loyalty SME Program ...

Source: https://dantri.com.vn/kinh-doanh/nang-cao-trai-nghiem-khach-hang-abbank-dat-ke-hoach-kinh-doanh-6-thang-20240731180303512.htm