Ho Chi Minh City has implemented many contents of the digital transformation program such as issuing a set of digital transformation assessment indicators, data management strategy, implementing pilot models for the project to deploy population data applications and
Electronic authentication... Digital transformation activities towards people have achieved many remarkable results.
Building the best infrastructure
When officials and citizens come to work at the headquarters of the People's Committee of districts, even the People's Committee of Ho Chi Minh City, they only need to hold a smartphone, present a photo, an email with an invitation letter to be able to verify instead of the previous invitations and identification papers. That is a small part of the results from digital transformation - building a digital government that the city has deployed, bringing convenience and saving time.
In the process of building digital government, up to now, 100% of the city's state agencies have deployed official emails; online video conferencing; electronic document and document management system; meeting invitation system, work schedule... The city has also completed upgrading the document axis to help connect and communicate electronic documents smoothly of over 1,500 units, creating a city-wide digital document repository.
Mr. Lam Dinh Thang, Director of the Department of Information and Communications of Ho Chi Minh City, said that the city has restructured the process of handling administrative procedures in the digital environment, reaching 740 online public services; launched the Institutional Implementation Map at https://bandotheche.hochiminhcity.gov.vn to publicly disclose the transparency index and progress of people's service handling; Call Center 1022 connects 700 units - focal points responsible for 18 fields, or deployed an artificial intelligence (AI) virtual assistant to support document processing and serve people on the city's administrative procedure handling system...
To achieve the above results, in addition to the smooth implementation of the digital transformation policy, the construction of infrastructure has been prepared early. The city upgraded the data center and cloud computing infrastructure, maintained capacity and resources with more than 1,000 servers for the city's e-government information system; built a specialized network system that is connected and expanded from the city to the commune, ward and affiliated units with over 800 connection points. The city also organized the popularization of digital signatures, providing nearly 470,000 people, 11,777 digital signatures for officials and civil servants, 1,950 digital signatures for agencies serving the use of online public services... contributing to the smooth and safe operation of digital transformation.
According to data released by the Ministry of Information and Communications, the contribution of the digital economy to the gross regional domestic product (GRDP) in 2023 is estimated at 18.66%. The city is continuously implementing activities to promote digital transformation and cashless payments in educational and medical facilities. To promote digital transformation in conjunction with the promotion of the digital economy, Ho Chi Minh City focuses on supporting and encouraging digital technology enterprises to develop, creating motivation to promote enterprises in economic sectors to carry out digital transformation, develop new production and business models based on digital technology platforms, etc.
Connecting digital government with digital citizens
In 2024, Ho Chi Minh City has identified one of its goals as digital transformation for effective urban management based on real-time and forecast data; promoting economic growth, moving towards digital economy and green economy; improving the quality of living and working environment; and increasing people's participation in city management activities.
Accordingly, the city determined that by 2025, the city government will put its operations on digital platforms; 100% of eligible public services will be put online; people and businesses will perform online and only provide information once; 100% of city residents will have smartphones...
According to the Department of Information and Communications of Ho Chi Minh City, to effectively implement the above goals, the city continues to implement support policies, develop data center infrastructure, cloud computing infrastructure; telecommunications network infrastructure, broadband internet, coverage to every neighborhood, hamlet without signal depressions; expand and complete the city's data integration and sharing platform; widely cover the 5G network (after the Ministry of Information and Communications grants a license); promote 5G applications and services.
Internet of Things (IoT) connection services and AI application platforms serving the development of digital government, digital economy, digital society, etc. will also be enhanced and expanded.
In 2024, the city will also accelerate the launch of new platforms to improve the quality of public services, while effectively applying data in the city's administrative enforcement. In particular, it will focus on the land information system and construction licensing, because these are the two areas with large and complex records, affecting the needs of the people the most. At the same time, deploying a digital platform and storing electronic documents of the city... to enrich and effectively exploit the city's data warehouse.
“In 2024, digital transformation to build a digital government aimed at serving the people, the city will continue to promote digitalization and restructuring of business processes, shortening processing time in the digital environment to improve the quality and quantity of services throughout the project, and paperless administrative procedures. To increase people's participation in interacting with digital government as well as building digital citizens, this year the City Citizen application will be launched on mobile devices for people to "Citizens can communicate and access the city government more effectively and conveniently," Mr. Lam Dinh Thang shared.
BA TAN
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