The General Secretary directed to thoroughly resolve 220 complicated complaints that were regularly brought to the Central level.

(NLDO) - On the afternoon of March 17, General Secretary To Lam chaired a working session with the Government Inspectorate Party Committee on inspection work and handling of complaints and denunciations from the people.

Government Inspector General (GIG) Doan Hong Phong reported on the implementation of assigned tasks of the inspection sector in the past time and the directions and tasks in the coming time.

Delegates also discussed and clarified related issues, proposed solutions in 2025 to focus on resolving 220 long-standing cases; continue to implement instructions on citizen reception and complaint settlement.

General Secretary To Lam gave a speech at the working session. Photo: VNA

Speaking at the working session, General Secretary To Lam acknowledged the efforts of the Government Inspectorate and the entire inspection sector in receiving people and handling complaints in recent times.

Since the beginning of the term, the inspection sector has handled a large volume of work, ensured the rights of many individuals and organizations, recovered assets for the state, recommended handling of groups and individuals with violations, contributing to strengthening people's trust in the Party and the State. The General Secretary also pointed out a number of limitations in the work of receiving people and handling complaints in the past time.

In the coming time, the Party and the State will simultaneously implement many major policies, decisions, and revolutionary strategies, creating a solid foundation for the country to develop. In particular, in preparation for Congresses at all levels, towards the 14th National Party Congress; many key national projects and works will continue to be implemented, more or less affecting the interests of individuals and organizations.

According to the General Secretary, if not properly resolved, complicated complaints and denunciations will arise, while hostile reactionary forces and political opportunists will increasingly take advantage of them to sabotage. Therefore, the General Secretary requested that recent complicated incidents be resolved thoroughly, while synchronous measures be taken to minimize the emergence of new complicated incidents.

The General Secretary requested Party committees at all levels, branches and localities to thoroughly grasp and seriously implement the Conclusions, Directives and Regulations of the Politburo related to the work of receiving citizens and handling complaints, denunciations, recommendations and reflections of the people.

Recalling Uncle Ho's advice when speaking to the conference of inspectors in the whole North in March 1960, he said: "People only complain when they are wronged, or because they do not fully understand the policies of the Party and the Government. We must resolve the matter quickly and well so that people can clearly see that the Party and the Government care and are concerned about their interests. Therefore, the relationship between the people and the Party and the Government will be further consolidated," the General Secretary requested that Party committees and authorities at all levels must thoroughly understand and implement it.

General Secretary To Lam also directed the Central Inspection Commission (CCI), the Central Internal Affairs Commission, and the Government Inspectorate to strengthen inspection, supervision, review, and handle the responsibilities of leaders regarding the responsibility of receiving citizens and resolving complaints and denunciations, ensuring that these regulations are implemented in the most serious and substantive manner to meet requirements.

Regarding the immediate tasks, the General Secretary requested that in the second quarter of 2025, 220 complicated complaints and petitions must be thoroughly resolved, regularly brought to the Central level, and security and order hotspots must not arise. At the same time, review and synchronously implement measures to resolve them right at the grassroots level, minimizing the occurrence of new cases brought to the Central level.

According to the General Secretary, any locality that is irresponsible in allowing mass complaints to be filed with the Central Government, resulting in a security and order hotspot, the head of that local Party Committee and government must take responsibility. The General Secretary assigned the Central Inspection Commission to inspect and consider strict responsibility for each case and each locality.

For the Government Party Committee, the General Secretary assigned the Government Inspectorate to preside over and coordinate with central ministries, departments and branches to guide and urge localities to review and resolve the above 220 cases, not leaving it to localities, avoiding focusing only on resolving all of their authority without paying attention to resolving all of their content.

Emphasizing the need to strengthen dialogue, propaganda, and mobilize people to comply with the law and comply with the results of proper settlement by competent authorities, the General Secretary assigned the Party Committee of the Government Inspectorate to report monthly progress on the settlement of cases.

Along with that, clearly define responsibilities and strengthen close coordination between Hanoi City, the Government Inspectorate, and the Ministry of Public Security of localities to ensure security, order, and safety in the capital and central agencies.

General Secretary To Lam requested the Central Public Security Party Committee to direct the police force to continue to grasp the security and order situation related to complaints and denunciations, and advise local Party committees and authorities to take timely measures right from the grassroots level, not allowing security and order hotspots to arise.

In particular, it is important to pay attention to strictly handling those who take advantage of complaints and denunciations to cause disorder, insecurity and disorder; effectively combat the plots and activities of hostile and reactionary forces who take advantage of complaints and denunciations to oppose the Party and the State...

General Secretary To Lam requested the Government Party Committee to direct the Government Inspectorate to implement the project to streamline the inspection agency system to be streamlined, strong, efficient, effective, and efficient, in line with the policy of restructuring administrative units at all levels, in parallel with the implementation of this project and must be very urgent.

In particular, it is necessary to review, revise, advise on supplements and perfect the legal system on inspection, citizen reception, handling of complaints and denunciations, citizens' rights and interests, prevention and combat of corruption, waste, negativity, and other relevant legal documents...

Source: https://nld.com.vn/tong-bi-thu-chi-dao-giai-quyet-dut-diem-220-vu-khieu-kien-phuc-tap-thuong-xuyen-keo-len-trung-uong-196250317191622608.htm