Kim Dental is a research partner of Harvard Business School.

This is an activity within the FIELD Global Immersion program of Harvard Business School. This year, Kim Dental is one of 171 global partners of FIELD Global Immersion spanning 15 countries and is a partner in the dental field in Vietnam.

“ We are pleased to cooperate with Harvard Business School to provide in-depth practical experiences for the delegation members on research topics in Vietnam ,” said Kim Dental representative.

Kim Dental is a global partner of Harvard Business School in the FIELD Global Immersion program.

Mission to take care of Vietnam's oral health through an international standard dental system

With the mission of "Creating an extremely simple dental ecosystem, serving people the fastest in every part of the country", Kim Dental always focuses on building a standardized and synchronized dental system at all facilities with a team of doctors trained at famous medical universities at home and abroad; investing in advanced machinery to support accurate diagnosis and treatment; applying technology to manage customer service experience from the moment they enter until they leave the clinic.

With its relentless efforts in oral health care, Kim Dental Clinic has achieved the ISO 9001:2015 International Quality Management Standard certification issued by the United States.

In early 2021, the brand attracted a $24 million investment from the Singapore government because of its correlation with the vision of healthcare development, especially in the dental field: building a system of standards, improving quality, serving people and gradually spreading positive impacts to customers.

It is these important milestones that have helped Kim Dental become a global partner of Harvard Business School.

With the topic “Improving customer experience”, during a week of research at Kim Dental Clinic, Harvard Business School members came into contact with each customer touchpoint as well as exchanged expertise with leaders and managers of departments, thereby pointing out the remaining problems and proposing solutions to improve customer experience during the examination and treatment at Kim Dental Clinic.

These are not only ideas that contribute to the development of Kim Dental Clinic but also have the meaning of creating values ​​that truly have a positive impact.

Harvard Business School members talk with Kim Dental's management.

Step by step affirming the position of prestigious dentistry, solid expertise

Becoming a research partner of Harvard Business School is a remarkable development of Kim Dental, affirming the prestige and professional quality of the dental system with over 28 branches nationwide.

The research cooperation journey with Harvard Business School was launched in 2019. After a process of exchanging, researching and assessing the development potential of Kim Dental, by 2023, Harvard Business School officially launched the cooperation program.

With the high expertise and rich experience of Harvard Business School members from developed countries around the world, the two sides have outlined pioneering solutions to continuously improve quality and customer experience.

Support and professional exchange with prestigious international organizations will help Kim Dental Clinic to fulfill its mission of serving humanity more firmly.

Harvard Business School members come from many countries around the world: USA, Australia, France, Colombia, Brazil, Bulgaria.

Kim Dental - An ISO 9001: 2015 certified dental system, funded by a Singapore government financial institution along with 4 healthcare companies from Singapore, Australia, China, and India, received the Asia Positive Impact Journey Award based on the criteria of the World Health Organization, the World Dental Federation, and the mission of leading change with the United Nations' sustainable development goals.

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Source: https://vtc.vn/nha-khoa-kim-la-doi-tac-nghien-cuu-cua-dai-hoc-harvard-business-school-ar783650.html