Users complain about Galaxy S23 series errors after One UI 6.1 update

The One UI 6.1 update has actually fixed some of the burn-in issues on the screens of Samsung's Galaxy S23 series smartphones, but it's causing new problems for users. After the upgrade, many owners reported slower charging speeds, inactive fingerprint sensors, and most recently, "touch freezes."

According to Phone Arena, the Galaxy S23 series' touchscreen has not responded to user touches since updating One UI 6.1.

Some owners of the device said that the screen only accepts operations from the S Pen (for Galaxy S23 Ultra). Reports of the error appear more and more on Samsung's user community pages as well as social networks Facebook, Reddit...

Users are advised not to update the Galaxy S23 series to One UI 6.1 at this time to avoid errors arising on the device.

It should also be noted that in some cases, the affected devices have had their screens replaced. But there is still no solution for the phenomenon of the screen not responding to finger contact and only working with the S Pen.

The traditional “cure-all” method of restarting the device, even restoring settings, is no longer effective this time. When hardware intervention is not possible, the only option for users at this time is to downgrade the operating system to return the device to the previous version of One UI. This method is proving to be effective when people reinstalling One UI 6.0 said that the screen works normally again.

Samsung has not yet made any official comments regarding the issue and has not acknowledged any issues related to the One UI 6.1 update. However, with a series of reports continuously appearing recently, the Korean smartphone manufacturer may not be able to keep quiet for long.

While waiting for official information from Samsung, users of Galaxy S23 series devices (regular S23, S23 Plus, S23 Ultra) are advised not to update their devices to One UI 6.1 if they are still on the previous version to avoid errors. Upgrading the operating system and interface version should only be done when there is confirmation from the user community or the company that the arising issues have been resolved.

It is unclear how such a series of errors could have passed Samsung's testing and quality control processes.

Khanh Linh

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