Hanoi Social Insurance said that recently the unit has issued many documents to rectify the payment, management, and review of social insurance beneficiary records. However, there are still some shortcomings and limitations that have not been overcome, especially the situation of late reporting of reduced beneficiaries, leading to the need to recover monthly social insurance benefits (in case the deceased is still paid pension).

According to Hanoi Social Insurance, the main cause of the above situation is that the coordination between the post office and the Social Insurance of some districts is not close and there is no proactive inspection and review.

Based on the above reality, Hanoi Social Insurance has just sent a document to departments and Social Insurance of districts/towns in the area to strengthen the management of beneficiaries to ensure strictness, accuracy, correct beneficiaries, correct benefit levels and compliance with legal regulations.

Hanoi Social Insurance requires relevant units to directly inspect the monthly payment of pensions and social insurance benefits at payment points and manage beneficiaries to promptly detect and handle shortcomings and limitations.

Social insurance agencies of districts are also required to coordinate with post offices to periodically verify cases of beneficiaries of elderly benefits (aged 80 and over), and the list of beneficiaries on the management software.

In case the pensioner or monthly social insurance beneficiary is late in receiving the pension or monthly social insurance allowance for 6 months or more, it is necessary to coordinate with the People's Committee of the commune/ward level and the post office to verify the beneficiary's status. If the beneficiary has died, it is necessary to report the reduction of the benefit and recover the amount received in violation of regulations. In case the beneficiary cannot be contacted, specific measures must be taken to contact the beneficiary and relatives to verify and update information.

In case the beneficiary authorizes another person to receive the benefits on his/her behalf, relevant units need to monitor the contact information of the authorized person, the reason for authorization, and health status; periodically every quarter, directly or in coordination with relevant agencies, check and verify the information of the beneficiary authorizing another person to receive the benefits due to old age, illness, serious illness, or the person authorizing another person to receive for a long time.

Social Insurance agencies in districts in Hanoi are also required to continue verifying information on pensioners and monthly social insurance benefits with the Population Database.