In the process of using TikTok, it is inevitable to encounter common errors on this application. And one of the most common and annoying errors for users is not being able to view photos. So what is the cause and how to fix it, let's refer.
Reasons why TikTok has an error and cannot view photos
Some of the reasons that lead to the TikTok error of not being able to view photos include:
- Error from TikTok publisher.
- The network connection signal you use to access TikTok is not guaranteed to be stable.
- Due to users launching too many applications at the same time, causing overload or conflict, leading to an error in not being able to load images on TikTok.
- Because the user has not updated the latest version of the TikTok application.
How to fix TikTok error of not being able to view photos
Check network connection signal again
The network connection signal you are using is unstable, which will seriously affect your experience when accessing TikTok. When encountering this situation, you should try turning off and on the wifi connection again or switching to another Internet network with more stable quality to fix the error of not being able to view images on TikTok.
Clear TikTok App Cache Data
Using TikTok for a long time will cause the application's cache to overflow and lead to the inability to load photos and videos. What you need to do now is to clear the TikTok application's cache data.
Step 1: Access the "TikTok" application, in the application, click on the profile icon in the right corner at the bottom of the screen, in the profile section, select the icon with three horizontal lines in the upper right corner of the screen.
Step 2: Now, select "Settings and privacy". The phone screen switches to TikTok's settings interface, scroll down to find "Cache & mobile data" and select the "Free up space" feature to delete unnecessary storage data.
Step 3: Next, you just need to click the "Delete" button in the cache section, then continue to select "Delete" to confirm the operation is complete.
Clear TikTok app cached data in settings
If clearing the TikTok cache doesn’t fix the problem, you should clear your TikTok cache in your phone’s settings.
Step 1: First, select the "Settings" section of your phone and then select "Applications", scroll down, find and select the TikTok application.
Step 2: Here, you select the "Storage" section of TikTok, the screen will display the capacity occupied by this application, now you select "Clear cache" to be able to remove excess data to complete the operation.
Restart mobile device
One of the ways to fix errors that occur while using the phone is applied to many different cases. That is to turn off the power and restart the device to fix the problem of not being able to view photos on the TikTok application. This method is simple, but very effective, it will help the TikTok application to operate stably again.
Update to the latest version of TikTok app
Problems that may occur while using TikTok, including the error of not being able to view images, are mainly caused by users not updating to the latest version of this application. To fix this, you can perform the update as follows:
Step 1: Access the application store platform "App Store" or "CH Play".
Step 2: Select the search box, enter "TikTok".
Step 3: Select "Update to new version".
Uninstall and reinstall TikTok
If you have tried all the above troubleshooting methods but still do not get positive results, the last step is to uninstall the TikTok application, then go back to the respective App Store or Android app store to reinstall it, and log in to your TikTok account.
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