Sun Life Vietnam receives award for customer service

Sun Life Vietnam has just been honored with the award "Life Insurance Company with Best Customer Service - Vietnam 2024".

Sun Life Vietnam has just been honored with the award "Life Insurance Company with Best Customer Service - Vietnam 2024".

This award was presented by International Finance Magazine, a UK-based International Finance Publications Limited, honoring Sun Life as "Life Insurance Company with the Best Customer Service - Vietnam 2024".

“We recognize Sun Life’s unwavering commitment to client satisfaction, innovative service solutions and personalized care, which has helped them stand out in the industry,” said Sunil Bhat, Director of International Finance Magazine. “Sun Life Vietnam’s dedication to understanding and meeting the unique needs of its clients not only builds trust but also enhances the overall client experience.”

In 2024, Sun Life Vietnam focused on improving the actual results that customers experience. Some outstanding initiatives include: improving the Customer Contact Center, optimizing the insurance claim process, applying technology to customer experience...

Mr. Luc Nhon Ly, General Director of Sun Life Vietnam said: "Overall and consistent improvements in customer care services, insurance contract management processes and financial solutions consulting for customers... have helped us achieve the highest customer satisfaction index of Sun Life in Asia. We operate as a digital company with a commitment to improving the experience for customers and partners through innovation, supported by a strong, flexible and reliable technology platform".

Source: Sun Life Vietnam

Source: https://phunuvietnam.vn/sun-life-viet-nam-nhan-giai-thuong-ve-dich-vu-khach-hang-20241217114037907.htm