Dissemination of laws on consumer rights protection

This morning, November 29, the Department of Industry and Trade coordinated with the Consumer Protection Association of Quang Tri province to organize a conference to disseminate and propagate legal regulations on consumer protection in 2024.

Conference scene - Photo: NTH

Protecting consumer rights is one of the issues that attracts the attention of the whole society, especially in the context of consumer rights violations that tend to increase in both quantity and severity with increasingly sophisticated and complicated tricks.

Business forms on digital platforms, e-commerce, and cross-border trade are becoming popular, bringing many conveniences to consumers, but also posing many risks and limitations that bad actors take advantage of to trade in counterfeit, fake, poor quality, and unknown origin goods, affecting the health and spirit of consumers.

To complete the legal framework on consumer rights protection in line with reality, the National Assembly passed the Law on Consumer Rights Protection No. 19/2023/QH15 dated June 20, 2023, effective from July 1, 2024, replacing the Law on Consumer Rights Protection issued in 2010.

With 7 chapters and 80 articles, the Law on Consumer Protection 2023 stipulates more clearly the rights of consumers. Accordingly, consumers are guaranteed the safety of life, health, honor, dignity, reputation, property, protection of information, rights and legitimate interests when participating in transactions, using products, goods and services provided by business organizations and individuals.

At the conference, delegates listened to reporters and lecturers disseminate regulations on principles and policies for protecting consumer rights; rights and obligations of consumers; responsibilities of business organizations and individuals towards consumers; consumer rights protection activities of agencies and organizations; regulations on registration of standard contracts and general transaction conditions; content of dispute resolution between consumers and business organizations and individuals; state management of consumer rights protection...

These are important contents for state management agencies, social organizations, and enterprises to continue to enhance their responsibility, actively coordinate and participate in activities to protect consumer rights, while protecting the legitimate rights and interests of organizations and individuals doing business honestly, ensuring a healthy competitive business market.

Thanh Hai

Source: https://baoquangtri.vn/pho-bien-phap-luat-ve-bao-ve-quyen-loi-nguoi-tieu-dung-190063.htm