Comprehensive support tools
The Operation AI system was officially launched at the end of February, providing timely support to employees - software companies of FPT Corporation in the process of learning and using AI tools such as CodeVista, Copilot or AI Coding Assistant...
Accordingly, Operation AI is considered an important step to help individuals and teams maximize the power of AI, while promoting a culture of applying new technology widely throughout the company.
Before the system was launched, programmers and project teams at the software company under FPT Corporation often encountered difficulties when needing technical support related to AI tools. In-depth questions, requests for technical assistance, or documentation requirements to convince customers to use AI in their projects... took a lot of time because there was no clear support source. This not only affected work efficiency but also reduced the confidence of Software people when applying AI to real projects.
Faced with this reality, the Operation AI system has been deployed to thoroughly solve the above problems. Just send an email directly to the operations department, the support team will quickly receive, analyze and respond promptly with specific solutions. When sending an email, users need to clearly state the support request, describe the situation in detail, and provide information about the time, context of the error, working environment (operating system, browser, IDE, software version), along with screenshots, videos or log files (if any). Providing complete information helps the Operation AI team quickly identify the cause and provide an accurate solution, minimizing waiting time for users.
After sending the email, the user will immediately receive a confirmation response from the system. In case the information provided by the user is incomplete or requires additional information, the support team will contact via internal communication applications to request additional necessary information. When the problem is resolved, Operation AI will send back the results or detailed instructions for the user to proactively handle it quickly.
Sharing about the obstacles when initially deploying the system at FPT, Mr. To Trong Hieu, coordinator of the AI FSO 2025 program, FPT Corporation expressed: “Because the IT system at FPT Software has many layers, it somewhat slows down the error detection process of users. The AI Operation Team actively discussed and coordinated internally with relevant parties to detect and support in a timely manner, ensuring that the work of our colleagues is not interrupted.”
Future Orientation
In the coming time, the software company under FPT Corporation plans to expand and upgrade Operation AI, adding advanced features to better support the software engineering team. Investing heavily in AI not only helps FPT Corporation consolidate its leading position in the technology industry but also contributes to the overall development of the AI ecosystem in Vietnam.
Operation AI is expected to become a powerful assistant, helping software developers master AI technology, thereby improving competitiveness in the global market.
FPT
Comment (0)