User accuses phone of damaging CCCD chip, what does Vivo say?

In recent days, many Vivo phone users have continuously posted complaints on social networks because the CCCD chip has errors after scanning NFC to update biometrics.

On the group "Vietnam Vivo Community" with more than 33,000 members, the account HM said that after using the Vivo X100 Ultra phone to scan the chip on the CCCD, the CCCD caused an error. While before that, this person used an iPhone to scan the CCCD without any problems.

"I saw many Vivo users also complained about damaged CCCD chips when scanning with Vivo phones, so I tested it and didn't expect it to be really faulty. Now I have to go get my CCCD done a second time. By the way, if anyone buys the X100 Ultra, I'll sell it to them" - account H shared.

Nearly a hundred user comments reflect the CCCD chip error after scanning NFC with Vivo phone

VDT account also said that the chip on the CCCD was damaged after using the Vivo X100s Pro phone to scan NFC. T. then made a new CCCD, then used the same phone to scan and continued to experience the above situation.

"Before, I used Xiaomi phones and iPhones to scan my CCCD, but when it was my turn to use Vivo X100S Pro, it failed. Now I have to redo my CCCD for the third time" - Mr. T shared.

User posts accusing Vivo phone of damaging CCCD chip

According to records, many users on social networks are still continuing to share problems with CCCD chips after scanning with Vivo phones, mainly falling into Vivo's high-end lines in the form of hand-carried, such as vivo X80 Pro, vivo X100 Pro, vivo X100 Ultra.

Speaking to a reporter from Nguoi Lao Dong Newspaper, a representative of Vivo Vietnam said that they have recorded a situation where some people had an error with their CCCD chip when scanning biometric authentication on the banking application via the company's phone. Currently, Vivo is coordinating with relevant departments and factories to investigate and verify the information, and will notify users.

Regarding the reason why the CCCD card cannot be scanned, Vivo said that the NFC recognition software of some phone lines is not compatible with the NFC chip of the CCCD.

"We are gradually releasing new software versions from the night of July 9 for Vivo phones that are having the above problem, including both hand-carried and genuine products in Vietnam," said this representative.

Source: https://nld.com.vn/nguoi-dung-to-dien-thoai-lam-hong-chip-cccd-hang-vivo-noi-gi-196240710114452587.htm