Improve service quality, increase satisfaction of people and businesses
Currently, Vietnam Social Security has been vigorously deploying and operating the industry's information technology system in the direction of e-Government, towards digital Government with a high level of automation of business processes. The entire application software system and data managed and operated by Vietnam Social Security are centrally managed and operated at the industry's Data Center.
The Vietnam Social Security system has connected with more than 13,000 health insurance (HI) medical examination and treatment facilities nationwide to receive data requesting payment of health insurance medical examination and treatment costs; more than 621,000 units and enterprises transact electronically with the Social Security agency, thereby helping enterprises save time, costs and facilitate the implementation of administrative procedures on social insurance, health insurance, and unemployment insurance.
Vietnam Social Security has completed and successfully deployed the VssID application - Social Insurance Number (through this application, users can manage and control information about the process of participating in and enjoying social insurance, health insurance, unemployment insurance regimes and policies; perform public services on social insurance and health insurance conveniently, easily, quickly, saving time and travel costs). From June 1, 2021, Vietnam Social Security has deployed the use of health insurance cards on the VssID application to go to health insurance examination and treatment nationwide and has been recognized and highly appreciated by the people.
Implementing the Government's Project on developing population data applications, identification and electronic authentication to serve national digital transformation in the period of 2022 - 2025, with a vision to 2030 (Project 06), Vietnam Social Security is the first unit to successfully connect to the national population database right from when the national population database was officially put into operation.
In recent years, Vietnam Social Security has focused on promoting connection, exchange and sharing of data with ministries and branches to continuously enrich and improve. As of April 30, 2024, the Vietnam Social Security system has authenticated more than 96.8 million demographic information in the national insurance database with the national population database, of which about 86.9 million people are participating and enjoying social insurance, health insurance and unemployment insurance policies, accounting for 97.8% of the total number of participants and beneficiaries of social insurance, health insurance and unemployment insurance policies (excluding armed forces and military relatives). Synchronizing and authenticating the identification information of participants and beneficiaries of social insurance, health insurance and unemployment insurance policies with the national population database helps standardize data between the two national databases (population and insurance), improving the accuracy of information and data. This is an important basis for implementing the provision of services and utilities for participants and beneficiaries of social insurance, health insurance and unemployment insurance policies based on the national population database, specifically as follows:
For the people:
Firstly, using chip-embedded citizen identification cards (CCCD) and national electronic identification application (VNeID) to serve health insurance examination and treatment: 100% of health insurance examination and treatment facilities have deployed health insurance examination and treatment using chip-embedded CCCD, with over 82.5 million successful information searches. The deployment of health insurance examination and treatment using CCCD has helped patients and medical staff simplify paperwork, save time when doing procedures; the social insurance agency also reduces the cost of printing health insurance cards, increasing the accuracy and synchronization of information.
Second, use VneID identification account to perform administrative procedures and public services online.
Third, provide information lookup utilities managed by the Vietnam Social Security agency such as: health insurance card information, electronic health book, social insurance book information for people through the VneID application.
Fourth, applying biometric authentication technology on chip-embedded ID cards at health insurance examination and treatment facilities and the "one-stop" department of the social insurance agency in receiving records and returning results of administrative procedure settlement.
For social insurance agency
Firstly, improve management efficiency and effectiveness, reduce duplicate issuance of social insurance books and health insurance cards because people can be managed through the citizen's unique identification number.
Second, saving costs on printing and issuing paper health insurance cards because people now have more ways to present their cards when seeking health insurance treatment through data connection with the Social Insurance agency.
Third, data connection is easier between Vietnam Social Security and ministries, branches and localities due to the use of unique identification numbers that have been authenticated and synchronized with the national population database .
Ready to deploy unified use of VNeID accounts in performing online public services
With the coordination and support of the Ministry of Public Security, Vietnam Social Security has connected the technology and deployed the use of national electronic identification accounts issued by the Ministry of Public Security (VNeID accounts) to log in and use the VssID application - Social Security number of Vietnam Social Security (deployed from October 2023).
According to statistics on the Vietnam Social Security system, up to now, there have been more than 10 million uses of VNeID accounts to log in to the VssID application - Social Security number (an average of about 1.3 million uses per month). This deployment of Vietnam Social Security has helped people have more options to use their accounts when they need to exploit information, use health insurance cards, and perform online public services for individuals on the VssID application. At the same time, it shows that Vietnam Social Security is ready to deploy the unified use of VNeID electronic identification accounts in performing online public services from July 1, 2024 according to the provisions of Decree No. 59/2022/ND-CP on electronic identification and authentication.
For many consecutive years, the Ministry of Information and Communications has assessed Vietnam Social Security as an agency that effectively applies information technology and online public services. Benefiting from these outstanding results, people can use online public services on social insurance and health insurance such as: Registering to participate in voluntary social insurance; Registering to pay and issue health insurance cards for people who only participate in health insurance; resolving one-time social insurance benefits; resolving unemployment benefits; 2 groups of administrative procedures for birth registration - permanent residence registration - issuance of health insurance cards for children under 6 years old and death registration - cancellation of permanent residence registration - support for funeral expenses, funeral allowance . Through these online public services, as of April 30, 2024, the entire Vietnam Social Security sector has received and processed more than 1.4 million transaction records.
In addition, Vietnam Social Security has made efforts to implement solutions to promote the payment of non-cash insurance benefits. To date, about 64% of beneficiaries receive social insurance and unemployment benefits through personal accounts in urban areas, an increase of about 3% compared to 2022. On March 22, 2024, Vietnam Social Security and the Ministry of Public Security agreed to issue a coordination process to implement the development of non-cash payments in pension and social insurance benefits payment on the basis of the national population database to mobilize and propagate people to receive pensions and social insurance benefits through non-cash payment methods, combined with verification and cleaning of beneficiary data. Vietnam Social Security has issued Official Dispatch 885/BHXH-TCKT dated April 2, 2024 to Social Security of provinces and cities to guide the implementation of this coordination process, and at the same time transfer data according to the process for the Government Working Group to direct local working groups to implement.
It can be said that with the synchronous and comprehensive implementation of solutions in the application of information technology, promoting digital transformation, the use and exploitation of the industry's database have been optimized to serve people and businesses; resolve and pay regimes and policies promptly, quickly and accurately; improve the effectiveness of inspection, supervision, management and use of funds, prevent fraud and profiteering of social insurance and health insurance funds, etc.
Identifying digital transformation as an inevitable and mandatory requirement to fundamentally innovate the industry's operating methods, contributing to the successful construction of a digital government, in the coming time, on the basis of the available information technology platform and infrastructure, Vietnam Social Security will continue to focus, prioritize resources, resolutely promote the implementation of digital transformation activities in each field of work of the industry to complete the "Social Security 4.0 ecosystem", with the ultimate goal of best serving the interests of businesses, people and subjects participating in social insurance and health insurance.
According to Vietnam Social Security
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