With the goal of taking "Customer as the center", Tuyen Quang Electricity Company always ensures safe and reliable electricity supply, in which the factor of improving the quality of customer care services is always focused on, implemented with many creative and innovative solutions, creating maximum convenience for customers such as: Customer care text messages; developing customers to pay electricity bills without cash; receiving and processing customer information and requests via customer care hotline 19006769; promoting propaganda to customers using electricity services via the National Public Service Portal or via EVN NPC's customer care website.
Na Hang Electricity staff propagates to local people to use electricity safely, effectively and economically.
Providing modern, public, transparent, easy and convenient electricity services has created an impression and trust from customers. Thanks to that, in 2024, Tuyen Quang Electricity Company achieved and exceeded a number of assigned targets and plans. Of which: Commercial electricity output reached over 1.2 billion kWh, an increase of 1.06% compared to 2023; the total amount of electricity collected was 2,688 billion VND, reaching 100% of the plan assigned by the Corporation and an increase of 8.56% compared to 2023. As of December 31, 2024, the Company managed to sell electricity to 284,679 customers, an increase of 6,881 customers compared to 2023, with 8,066 requests made electronically, reaching 100% of the plan assigned by the Corporation...
Mr. Ha Huy Tam, Director of Tuyen Quang Power Company, said that building corporate culture plays a very important role in the success of the company, especially in completing business goals. At Tuyen Quang Power Company, the company's corporate culture is built on core values such as responsibility, solidarity, creativity and sustainable development.
With the mission of providing safe, continuous and stable electricity to the people, the company always upholds the sense of responsibility to the community and the environment. Employees are encouraged to promote creativity in their work, seek optimal solutions to improve operational efficiency and customer service; maintain a professional image and style, dress neatly and in accordance with regulations, and strictly follow the code of conduct according to EVN's regulations.
The 5S model, including the stages of "screening", "arranging", "cleaning", "caring", "ready", has been deployed by Tuyen Quang Power Company at the office and Power companies in districts and cities since 2017. After a period of application, all rooms, departments, public areas in the company's premises and affiliated units are always neatly arranged, clean, and no longer messy as before.
Staff of Tuyen Quang Electricity Company implement the 5S model in the working environment.
As one of the special units of the electricity industry, the Tuyen Quang High Voltage Grid Operation Management Team has developed a plan to promote the construction of a culture of occupational safety, including the construction of corporate culture, occupational safety culture, and 5S processes in work and on the grid. This is a consistent content in the production and business activities of the unit, thanks to which the working spirit of officers and employees is enhanced, equipment operates safely and stably, and labor productivity is improved.
With 110kV stations, mobile working teams have implemented the 5S process on equipment including wiring cabinets of indoor and outdoor equipment that have been neatly bundled into cable trays, circuit breakers with nameplates for power supply, clamp rows, secondary cable ends all have names and clear numbers, temperature settings for suitable heating resistors, good control of secondary cable sheath grounding with the station's common grounding system...
The implementation of corporate culture has had a positive impact, contributing to improving the efficiency of production, business and corporate governance. With the motto of continuous innovation, increasingly improving service quality, officers and employees of the electricity industry are determined to successfully build corporate culture for sustainable development and customer trust.
Source: https://baotuyenquang.com.vn/lan-toa-van-hoa-doanh-nghiep-trong-hoat-dong-san-xuat-kinh-doanh-207467.html
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