Kinhtedothi- In recent years, Vietnam has been chosen by many billionaires to hold important events. However, attracting VIP guests is still quite modest, not really commensurate with its inherent potential due to the lack of high-quality human resources.
Destination of many billionaires in the world
In 2024, Vietnam's tourism industry surprised many groups of world billionaires. In August 2024, a group of 4,500 people from an Indian billionaire chose Vietnam as a destination to explore, relax, and hold conferences. Then, in October 2024, Vietnam welcomed a group of 50 world billionaires to Da Nang City to attend the annual customer conference of the Gulfstream aircraft brand (USA).
Not stopping there, in early December 2024, the founder of graphics processing company Nvidia, Taiwanese-American billionaire Jensen Huang came to Hanoi for a business trip. In between his work schedule, the billionaire took time to stroll around the streets and enjoy street food such as pho, draft beer, egg coffee...
Explaining the reason why high-end international tourists choose Vietnam as a destination, Director of the National Tourism Administration Nguyen Trung Khanh stated that Vietnam has extremely valuable natural and cultural resources... That is the foundation for the tourism industry to have attractive and unique products for high-end tourists.
“Recently, Vietnam tourism has been voted by many international organizations as a safe and attractive destination. Many billionaires and influential figures in the world have chosen Vietnam as the place to hold important events, which confirms that Vietnam is very attractive to high-end tourists,” Mr. Khanh affirmed.
According to Director of Travelogy Vietnam Tourism Company Vu Van Tuyen, in recent times, the tourism industry has attracted many famous international brands such as Inter Continental, Four Seasons, Ritz-Carlton... to invest in high-end hotel and resort systems such as Inter Continental Danang Sun Peninsula Resort, JW Marriott Phu Quoc Emerald Bay, or Six Senses Ninh Van Bay... This investment has brought tourists luxurious experiences, amenities and 5-star services.
Upgrading the quality of human resources
According to tourism experts, although Vietnam has great potential to attract high-end tourists, to attract this number of visitors requires businesses to build high-quality services. But to do this requires upgrading the quality of human resources.
In fact, while the number of international visitors is growing strongly, tourism businesses are facing a shortage of human resources to serve tourists. A representative of Viet Tourism Media Joint Stock Company shared that although the business has welcomed many large-scale international groups, the thing that makes this unit "headache" is the lack of up to 20% of human resources, but the business is currently unable to recruit high-quality workers.
According to the Standing Vice President of the Vietnam Tourism Association, Cao Thi Ngoc Lan, Vietnam is lacking a large number of highly qualified tourism personnel, especially during peak periods such as holidays and Tet. The imbalance of human resources by region has caused many areas to experience rapid growth in tourists, but the quality of service is lower than other areas and is unstable.
According to information from the Vietnam National Administration of Tourism, in the field of accommodation facilities with a capacity of over 70%, the tourism industry currently needs about 485,000 workers. It is forecasted that by 2030, the country will have 1.3 - 1.45 million hotel rooms, requiring more than 1 million workers. To meet the demand for human resources, the tourism industry needs to add 60,000 workers each year. Although the demand for human resources is increasing, schools only train about 20,000 students each year, of which the proportion of professionally trained workers accounts for only 43% of the total number of tourism workers.
To solve the problem of high-quality human resources, Director of the Institute for Tourism Development Research Nguyen Anh Tuan said that to train high-quality human resources, the education sector needs to build international standards for human resource training. To do this, it is necessary to attract investment in infrastructure systems, teaching staff; and to include new knowledge about new types of tourism in the training program.
Agreeing with this opinion, Head of the Tourism and Hospitality Management Research Group (RMIT University) Dr. Nuno Ribeiro suggested that in the coming time, in addition to upgrading training quality, in the short term, businesses should connect with domestic and international training systems to recruit new workers from related industries, thereby filling the gap in tourism human resources shortage" - Mr. Nuno Ribeiro suggested.
Source: https://kinhtedothi.vn/dich-vu-cao-cap-nang-tam-du-lich-viet.html
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