Online markets and buying and selling culture

Everyone has been a "victim"

Ms. Vu Yen (living in Useful apartment building, Tan Binh district, Ho Chi Minh City) said that she had just been scammed into transferring money to an online order. After talking over the phone, she saw that the amount matched an order she had placed. Because she did not receive the goods directly, she asked the shipper to send the goods and sent her the account number to transfer money. However, when she asked her family in the evening, there was no order at all. She called but they did not answer, and the next morning she received a message that the order was delivered to... Tan Uyen (Binh Duong). When she requested a refund, she only received a link with a message, clicking on it would get a refund.

“I knew that when I clicked on that link, my account would be hacked, and I would lose even more money, because my friends had encountered similar situations. Thinking back, I realized that it was because I was distracted, even though I had doubts when talking on the phone, but I didn’t think much about it,” said Ms. Vu Yen. Ms. Yen’s story was shared on her personal Facebook page with the hope of warning her friends. Many people also revealed similar situations, some even got scammed out of 2 orders in 1 day.

Also suffering from resentment even though he did not lose money, that is the story of a customer in Hanoi speaking out about the shipper's attitude. He ordered a box of fresh seafood to be delivered, the shipper initially accepted the order, but then arbitrarily canceled it, then contacted the customer directly to deliver it and demanded a higher amount before returning the goods. The customer then agreed to pay the full amount as requested by the shipper, but still received messages cursing and swearing.

There are also situations where shippers become victims. A broken rice shop in Ho Chi Minh City once caused outrage because a shipper had to wait 30 minutes, but the customer who arrived later was served first, with the reason "how can you compare with the customer". Afterwards, the store representative had to publicly apologize to the shippers, customers and the community as well as take strict disciplinary action against this employee. Or the story of a shipper in Ho Chi Minh City who was called back, beaten, scolded and accused of fraud because the buyer thought the shipper was also an employee of the store.

Reconciliation to have the best of both worlds

Along with the general development of society, culture, especially consumer culture, must also have a similar development. Obviously, the rapid development of e-commerce is causing the online shopping culture of buyers, sellers and even intermediaries to not keep up.

Everyone understands that online shopping is an inevitable trend in society when technology develops, especially after the Covid-19 pandemic. Besides many advantages, when online transactions are on the rise, it is necessary to build an online shopping culture. In fact, this has happened many times in history, from the culture of buying and selling at fairs, traditional markets to supermarkets and now online. In addition to the story of fair buying and selling, there are also countless different regulations, even very strict ones, to ensure the benefits and responsibilities of both buyers and sellers.

Currently, on e-commerce platforms or social networks, there are always regulations on product quality, business and commitments from sellers. However, many of them are still formalities. The story of customers returning goods and complaining also comes from the problem of fake, counterfeit and poor quality goods because online goods and reality are very different. Customers also have the right to report and complain about product quality, shipper attitude... But because the "market" environment now takes place on the internet, everything is not easy to control, from all sides. Not in all cases, the customer is king and always right.

As the form of buying and selling has changed with the times, building an online shopping culture requires compromise from both sides. From the seller's perspective, it is necessary to be sensitive, skillful and have appropriate behaviors to find a common solution that harmonizes benefits. Product quality will convince and attract customers, but equally important is the accompanying service, in which the shipping stage is of utmost importance. In many cases, the shipper's attitude when delivering goods, from the way they call, exchange goods, communicate with customers... significantly affects the experience and decision to buy next, or give the shop positive reviews.

But on the contrary, customers should be smart consumers, equipping themselves with knowledge to avoid falling into the trap of scams and fraud, but also need respect and understanding. "Bombing" goods for any reason, or actions like the above with shippers should definitely not happen. Customers themselves have many rights and legal protection tools, use them at the right time and place to protect themselves and give warnings to people around them. That is the way to create an increasingly civilized online market culture.

According to Saigon Giai Phong Newspaper

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