On the morning of March 12, customer Mai Xuan T (88 years old, residing in Phu Nhuan District, Ho Chi Minh City) came to make a transaction at Transaction Office 1 - Agribank Phan Dinh Phung Branch. As a regular customer at Transaction Office 1, when Mr. Mai Xuan T arrived, transaction officer Truong Thanh Nhi quickly recognized him.
But the difference is that instead of just withdrawing about 4 - 5 million VND like the previous times, this time Mr. T requested to transfer up to 26 million VND to Tran Thi Kim Sang's account at Asia Commercial Bank with very special content: "Mai Xuan T deposited money into DWGroup Corporation, a gold mining trading floor". In addition, this time Mr. T was accompanied by a strange woman about 40 years old. When hearing the transfer content, this person did not agree and asked Mr. T to withdraw cash and give it to her with the reason of saving fees.
Noticing unusual signs when the recipient account was a personal one, while the money transfer content was related to an organization, along with the urgent attitude of the woman accompanying Mr. T, transaction officer Truong Thanh Nhi cleverly warned the customer about signs of fraud. Along with that, Ms. Nhi also looked up information about DW Group and recorded the results that this is a multi-industry business group: baking powder, processed food, gasoline to metal jewelry... newly established on November 25, 2024. From this result, Ms. Nhi immediately reported the incident to the Transaction Office's leadership for timely handling.
To prolong the time, Ms. Nhi used the excuse that the customer's signature did not match and instructed the customer to call a family member to come to the bank to authorize the account to make the transaction. Thanks to that, Ms. Nhi delayed Mr. T's transaction time by more than 1 hour to wait for the family member to coordinate. However, due to the urging of the woman accompanying him, Mr. T left the bank with this person. Later, when Mr. T's family came to the bank to review the photos provided by the staff, they confirmed that they had no acquaintance relationship with the woman accompanying Mr. T.
To prevent the strange woman from taking Mr. T to another transaction point to make the transaction, Phan Dinh Phung Branch directed Ms. Nhi to inform neighboring transaction offices about the suspicious transaction. Not long after that, Mr. T's family directly returned to the bank to inform that Mr. T had returned home and that no loss had occurred, and expressed their gratitude to the bank staff for promptly preventing Mr. T's fraudulent behavior.
Mr. Mai Xuan T is one of many cases where customers were lucky enough to escape the "trap" of scammers thanks to the intelligence and quick-wittedness of Agribank transaction officers. Most recently, on February 3, 2025, Agribank Thong Nong Branch (Ha Quang) also prevented a money transfer transaction for scammers, helping customers preserve the amount of 25 million VND. Previously, many other cases were also successfully prevented at Agribank branches and transaction offices. Among them, there were many cases with scam amounts of up to hundreds of millions of VND.
These cases show that the professional skills of bank staff are an important “block” to help protect customers’ assets when they accidentally fall into the “trap” of scammers. Because in most cases, the victims are psychologically manipulated by the subjects, leading to a loss of vigilance.
Identifying the work of ensuring the safety of customers' assets and preventing crime as a priority in its operations, Agribank regularly organizes training to improve the professional skills of its staff and transaction officers; updates new fraud tricks to improve the ability to identify signs of fraud. At the same time, it continuously propagates and recommends to customers to raise awareness and skills to prevent sophisticated tricks of the subjects. In addition, Agribank also proactively updates and deploys advanced security solutions to promptly respond to new fraud tricks of criminals.
Source: https://cand.com.vn/doi-song/can-bo-agribank-nhanh-tri-giup-cu-ong-88-tuoi-thoat-bay-lua-dao-i762168/
Comment (0)