Preparing to welcome guests in the upcoming 2024 summer tourist peak season, accommodation establishments and restaurants in the province have basically completed the work of landscaping, cleaning, arranging human resources and necessary conditions to serve tourists. Along with that, a number of units have proactively organized training programs and professional development for management teams and employees to meet the requirements of tourism activities.
Hac Thanh The Street Restaurant (Thanh Hoa City) organized tourism training for management and staff right before the peak season.
There are currently more than 700 accommodation establishments and restaurants providing food and beverage services in Sam Son City. Since the beginning of the year, these establishments have been renovating, upgrading their facilities, recruiting workers, and training human resources to prepare for the new tourist season.
Director of Vu Phong Prime Hotel (Quang Cu Ward) Luu Dinh Thai said: “The hotel currently has 318 rooms, which can accommodate up to 1,000 guests. In addition, there is a chain of restaurants specializing in serving Asian and European cuisine and traditional specialties of Sam Son beach. In addition, the hotel also provides full range of convenient services such as: gym, souvenir shop, steam room, massage - Sauna, infinity pool for adults and children, karaoke room, sky bar, conference room, banquet room from 20 - 1,000 guests... To ensure the best operation of the entire system, we have basically completed the renovation, upgrading and necessary conditions, ready to welcome guests to relax and use the services. In particular, 100% of managers and employees have participated in training courses on fire prevention and fighting skills”.
It can be said that in recent years, Sam Son Beach Tourism Urban Area has increasingly affirmed its attraction to a large number of tourists, in which the synchronous facilities and service quality at food and accommodation establishments play an important role. On the upcoming April 30 and May 1 holidays, Sam Son is expected to be the leading vibrant destination in the North, with a series of large-scale and spectacular events. The most prominent event is the opening ceremony of the Sam Son Beach Tourism Festival 2024 with the theme "Colorful Sam Son" (evening of April 27), at Sam Son Beach Square. Also in the opening program, the Beach Square, the landscape axis of Sam Son City Festival - a project invested and built by Sun Group was also officially inaugurated and put into operation.
Preparing to welcome guests to the beautiful coastal city, to attend cultural, sports and tourism events, the number of guests booking accommodation and food services in April and May is gradually "heating up". However, the 3-5 star hotel system in Sam Son City is committed to not raising prices, listing prices and selling at listed prices, and not requiring guests to book food services when using accommodation services. According to Ms. Vu Thi Hanh, Executive Director of Hoang Thai Hotel (Truong Son Ward): "Our hotel currently has 108 rooms and a dining area with a capacity of about 600 guests at the same time. From the beginning of the year, we have reviewed all facilities, repaired and upgraded the room system, checked the security system, fire prevention and fighting to ensure good operation. With many attractive events, this summer the demand for 3-5 star accommodation in Sam Son City will certainly increase sharply. However, we commit not to force guests to eat when booking accommodation. In addition, we always have a flexible price policy for travel agencies in and outside the province."
In recent years, during the peak tourist season, many tourists choose to visit coastal tourist areas, then travel to Thanh Hoa City to eat and stay. Grasping this trend, many restaurant and accommodation service businesses in Thanh Hoa City have focused on upgrading facilities and proactively training human resources right before the peak season.
At the end of March, Hac Thanh The Street restaurant (Dong Cuong ward, Thanh Hoa city) organized a tourism training course according to VTOS standards (tourism, hotel and restaurant skills standards) for 50 managers and employees. The training program was directly taught and guided by lecturers from the Center for Consulting - Training - Services - Tourism Promotion (Vietnam Tourism Association). The program focused on a number of contents such as: restaurant operations; sales training, management and measurement indicators; reception, service and bar operations. In each topic, the management team and employees were divided into groups to exchange, discuss, and practice work directly at the restaurant under the guidance and supervision of experts.
Mr. Nguyen Chi Diep, Director of Hac Thanh The Street restaurant said: “We determined that, in addition to good facilities, we need a team of professional human resources that meet the criteria and requirements for serving tourists. Although the training program only lasted 10 days, our management team and staff have gained more knowledge, experience and basic understanding of restaurant skills standards. This is a necessary preparation to aim for customer satisfaction when choosing dining services at Hac Thanh The Street restaurant”.
With many new products, destinations and a series of attractive cultural, sports and tourism events taking place throughout the 2024 summer tourist season, Thanh Hoa promises to be a destination that attracts a large number of domestic and international tourists. Accordingly, along with preparing conditions to welcome and serve guests, food and accommodation service establishments in the province need to strictly follow the requirements of the Department of Culture, Sports and Tourism in posting prices, selling at the correct listed prices, and ensuring service quality. Along with that, focus on linking with travel businesses inside and outside the province to effectively implement the tourism stimulus program, increasing the attractiveness of Thanh tourism.
Article and photos: Hoai Anh
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