In recent times, the Provincial Public Administration Service Center has had many good practices, creating breakthroughs in administrative procedure settlement, improving the quality of service for people and businesses in the area. Thereby, it has become one of the typical examples of learning and following Uncle Ho.
Public Administration Service Center The province is the focal point agency focusing on providing guidance, receiving administrative procedure records, organizing the settlement and returning the results of administrative procedure settlement to organizations and individuals according to regulations.
Thoroughly imbuing the ideology and working style of President Ho Chi Minh, aiming for an administration that serves the people, the Public Administration Service Center The province always strives to propose solutions to create the most favorable conditions for resolving administrative procedures for people and businesses.
One of those solutions is to implement the “5 on-site” working process in handling administrative procedures for organizations and citizens. This approach has increased transparency, minimized the risk of negativity and absolutely shortened the time to handle administrative procedures for organizations and citizens.
Not stopping there, to continue promoting administrative reform, the Public Administration Service Center The province has increased the application of information technology to digitize records and resolve administrative procedures. Accordingly, starting from June 1, 2022, the Center has coordinated with departments, branches and sectors to officially digitize records, receive and resolve administrative procedures. Thereby, people and businesses can complete records quickly, conveniently and reduce costs.
During the digital transformation process, the center has creatively implemented the payment of fees and charges for administrative procedures using non-cash methods such as scanning QR-Code, swiping cards through Post machines. At the same time, it has applied the initiative "Application of artificial intelligence (AI) in supporting the settlement of administrative procedures at public administrative centers at all levels".
Learning and following Uncle Ho, in the work of resolving administrative procedures, it is not only about solutions, but also about improving the spirit, service attitude, and public ethics of civil servants and public employees in serving people, businesses, and the Public Administration Service Center. The province has arranged staff to support people in filling out their application forms and required appraisal staff to carefully check the application forms, guide citizens in completing them, and ensure that the transaction and reception time does not exceed 10 minutes per application form. At the same time, people are informed and guided on how to create an account, submit applications, and track applications online via the National Public Service Portal.
With that approach, from 2017 to now, the Provincial Public Administration Service Center has received and processed 80,378 online applications at levels 3 and 4. Thereby creating convenience for people in electronic transactions. Mr. Nguyen Anh Tuan (Ha Long City), shared: I came to the Public Administration Service Center I went to the province to apply for a passport and was guided by the staff to submit the application online, so I completed it quickly. I am very satisfied with the way the staff here work.
Serving people and businesses better and better in handling administrative procedures has been and is a practical action of learning and following Uncle Ho at the Provincial Public Administration Service Center. Up to now, the time to handle administrative procedures at the Center has been reduced by 50% on average compared to the Central regulations. In the first quarter of 2023, the Provincial Public Administration Service Center The province received 20,723 administrative procedure records (an increase of 77.2% over the same period in 2022), all records were resolved on time and before the deadline (reaching 99.8%). In the first quarter of 2023, the Public Administration Service Center The province received 504 evaluation votes from organizations and individuals, 100% of which were very satisfied.
With its efforts to reform and create solutions in the spirit of learning and following Uncle Ho, the Provincial Public Administration Service Center has been recognized and highly appreciated by all levels. In 2018 and 2020, it received the Prime Minister's emulation flag for its outstanding achievements leading the Cultural - Social Emulation Bloc. For many consecutive years, the Provincial People's Committee has awarded certificates of merit for its outstanding achievements in the emulation movement "Cultural agencies and units"; for improving and enhancing the PAR Index, SIPAS, PAPI of the province; deploying and implementing e-government at the department, district and commune levels...
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