Listen and resolve citizens' legitimate aspirations

(HNM) - Clearly identifying the responsibility as an elected body, an elected representative representing the will and aspirations of the people, since the beginning of the 2021-2026 term, delegates of the Hanoi People's Council have always focused on receiving citizens and urging the settlement of petitions, letters, and recommendations, in order to listen to and resolve the legitimate aspirations of citizens. Many pending and pressing cases have been resolved, recognized and trusted by voters.

The Standing Committee of the Hanoi City People's Council periodically receives citizens, March 2023.

Many pending cases are resolved

Deputy Chief of Office of the National Assembly Delegation and Hanoi People's Council Nguyen Khanh Long said that from November 2021 to now, the City People's Council has received 717 complaints, denunciations, recommendations and reflections from citizens. The Office has advised the Standing Committee of the City People's Council to issue more than 200 documents to handle and forward the petitions to competent agencies for settlement; guide, urge and remind agencies and units that are slow to resolve petitions and letters from citizens and keep 564 petitions (due to duplication, unclear content, anonymity, etc.). The Standing Committee of the City People's Council has received 66 response documents according to the petition transfer form of the City People's Council and 294 related documents transferred by competent agencies.

In particular, the Office of the National Assembly Delegation and the City People's Council has proactively coordinated with the Legal Committee of the City People's Council to advise on the selection of cases for the Chairman of the City People's Council to perform the responsibility of receiving citizens according to his authority. In particular, the Chairman of the City People's Council conducted 2 more sessions, and authorized the Vice Chairmen of the City People's Council to conduct 6 sessions to receive citizens, with 16 complicated and prolonged cases that have not been resolved. To date, 7 cases have been resolved; 9 cases continue to be considered and resolved by competent agencies, and the Office of the National Assembly Delegation and the City People's Council has monitored, urged, and supervised the implementation.

For example, citizen Pham Van Tuan (Ta Xa village, Dai Thang commune, Phu Xuyen district) submitted a petition requesting consideration and direction to completely handle the construction project encroaching on public land of Mr. Pham Dinh Lang's family according to Decision No. 7815/QD-UBND dated November 26, 2013 of Phu Xuyen District People's Committee on the cancellation of the land use right certificate for Mr. Pham Dinh Lang's family, which has come into legal effect. This project of Mr. Lang's family has completely blocked the water pipes and drainage, so Mr. Tuan's family has been affected.

On April 28, 2022, Permanent Vice Chairwoman of the City People's Council Phung Thi Hong Ha received citizens about this incident, requesting the City People's Committee to direct the Phu Xuyen District People's Committee to urgently overcome the limitations in the process of directing the implementation of administrative decisions with legal force to completely resolve the citizen's petition. Immediately after that, the Phu Xuyen District People's Committee and the Dai Thang Commune People's Committee focused on resolving and successfully organized mediation. Mr. Lang's family voluntarily dismantled the illegal constructions, Mr. Tuan voluntarily withdrew the petition and the domestic water line of Mr. Tuan's house was cleared. "I was really surprised because Ms. Ha understood my problem very well, sympathized with me and the way she resolved it was quick and decisive," said Mr. Pham Van Tuan.

The case of Mr. Do Tien The (permanent resident of village 11, Sen Phuong commune, Phuc Tho district) has also existed for many years, because the People's Committee of Son Tay town has not fulfilled its responsibility in inspecting and re-determining the boundary of the land plot of resettlement area DV16 of his family in the town. This has caused his family to not be granted a red book for the above land plot for many years (compensated when the State reclaimed the land). Immediately after the direction of the Chairman of the Hanoi People's Council at the citizen reception, the People's Committee of Son Tay town has resolved the case.

Responsibility to voters

In addition to the work of receiving citizens on a case-by-case basis, the work of resolving and responding to voters' petitions is closely monitored by the City People's Council.

According to the report of the Hanoi People's Committee, since the 18th session (15th tenure) up to now, more than 1,300 contents of voters' recommendations have been seriously considered, responded to, and urged to be resolved. The responses are clear, emphasizing the responsibilities of relevant agencies; ensuring practical results, in accordance with the law, within authority; superior agencies do not work on behalf of subordinate agencies. Accordingly, 100% of voters' recommendations have been seriously responded to by the City People's Committee; to date, 67% of recommendations have been resolved.

Specifically, the proposal of voters of Phuc Tho town, Phuc Tho district, regarding the installation of a traffic signal system at the intersection between National Highway 32 and the road to Kieu Trung village, sent to the City People's Council delegates, has been resolved. Because this is a main traffic route, intersecting with the area of a middle school, where many students ride bicycles to school every day, the potential risk of unsafety is very clear when there are no traffic lights to direct traffic.

Realizing the need to install lights at this intersection, voters of residential group No. 3, Phuc Tho town sent a petition to the city People's Council delegates and in mid-2022, after nearly 6 months of petitioning, the city installed traffic lights here. "We are happy because our legitimate wishes were promptly resolved by the city," said Mr. Le Van Duc (voter of residential group No. 3, Phuc Tho town).

Or on Provincial Road 417, in Sen Phuong Commune (Phuc Tho District), there are many oversized and overloaded vehicles passing through, posing a potential risk to traffic safety. Immediately after receiving voters' opinions requesting to limit the weight of cars passing through this road, the People's Council of Phuc Tho District accepted and requested the district's functional forces to check and post weight signs and take action to handle violations. Up to now, traffic order and safety on this road have been ensured, and people are very excited.

It can be seen that the results of the work of receiving citizens and urging the settlement of voters' petitions by the City People's Council deputies have achieved many positive results. Chief of Office of the National Assembly Delegation and the City People's Council Nguyen Ngoc Viet said that in order to standardize the work of receiving citizens, the Office of the National Assembly Delegation and the City People's Council is developing regulations for receiving citizens. This affirms that the City People's Council deputies always pay attention to listening, understanding, and resolving the legitimate aspirations of citizens.

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