These were the opinions shared at the Workshop "Orientation for developing database of Culture, Sports, Tourism and Family sector" organized by the Ministry of Culture, Sports and Tourism on October 1.
Developing digital data systems in tourism is an important task.
According to the representative of the Department of Tourism of Da Nang City, Da Nang City has issued the Project on Digital Transformation in Da Nang City by 2025, with a vision to 2030. Accordingly, the city's tourism industry has developed a Plan and implemented goals and solutions to 2025, with a vision to 2030.
The Department of Tourism has developed and submitted to the People's Committee of Da Nang City to promulgate the Tourism Information Technology Application Architecture Framework, which is considered the foundation for developing a smart tourism ecosystem and a technical orientation for developing applications, allowing integration, sharing and connection with systems belonging to smart cities.
Conference scene
In addition, the development of a digital data system in the tourism sector is considered by the Da Nang tourism industry as an important and continuous task, a foundation for effectively implementing the set tasks and goals. The Department has basically completed the tourism industry database, issued a list of tourism industry data specifications; effectively used software systems such as: Document and operation management to facilitate operation and work processing, software for reviewing and synthesizing work; online tourism business results reporting system...
The Department has pioneered in applying AI technology to pilot the construction of a smart tourism monitoring system at 3 tourist attractions: Da Nang Museum, Linh Ung Son Tra Pagoda and Ngu Hanh Son Scenic Area... Completing the Danang Fantasticity Information Portal and mobile application in the direction of all applications in one application, forming a smart tourism ecosystem to support tourists before, during and after coming to Da Nang city.
At the same time, developing information technology resources and digital transformation in the tourism sector is also focused on. The Department has also digitized all information, data and training programs and posted them on the website daotaodulichdanang.com so that all workers and tourism businesses can access and self-train.
Similar to Da Nang city, digital transformation is an important content and driving force for the sustainable development of tourism in Ho Chi Minh City. Therefore, in recent times, Ho Chi Minh City has built and developed an integrated tourism data warehouse to serve the purposes of the tourism industry.
Product Director of Culture, Sports and Tourism (VNPT Group) Le Van Anh shared at the workshop
A representative of the Ho Chi Minh City Department of Tourism said: This data warehouse is designed and built on the basis of integrating data from many different sources of the city such as databases on travel agencies, accommodation establishments, restaurants, tourist destinations, shopping establishments, political events, culture, sports, tourism, ... in the city. This integrated tourism data warehouse will be a shared data infrastructure for most of the city's tourism applications and services and is designed to serve all four user groups: tourists, residents, tourism businesses and tourism management agencies.
The gradual construction of an integrated tourism database with a multidimensional, multifaceted, flexible structure, allowing the creation of smart features and smart services for the entire tourism industry requires synchronous solutions, participation and integration from many sources, from many departments and subjects in the tourism industry such as: Exploiting the city's shared data warehouse; City police coordinate to share data on international tourists entering and exiting through Tan Son Nhat border gate and accommodation management data in the city in real time; Vietnam National Administration of Tourism coordinates to share data on international tourists, international travel companies, 4.5-star accommodation establishments, tour guides, interpreters, etc.
Need to issue specific policy and guidance mechanisms
However, in addition to the achieved results, representatives of the Departments of Tourism in localities also said that the work of collecting, building, connecting, sharing, exploiting and managing tourism industry data still faces many challenges.
Delegates attending the workshop
A representative of the Da Nang Department of Tourism said: The industry's database system has just been completed, so the amount of data is still limited. In addition, some businesses are not aware of the role and benefits of digital transformation in business operations, so they are not determined and have a specific roadmap to implement digital transformation. Furthermore, there is still a lack of high-quality human resources or highly specialized in implementing digital transformation and data analysis in businesses, especially in small and medium-sized enterprises.
Therefore, to develop better digital data in the coming time, Da Nang tourism industry will continue to focus on perfecting the tourism industry database with the motto "correct, sufficient, clean, alive" as a basis for coordination, association, cooperation with units to put applications and platforms into operation to form a digital ecosystem in the tourism sector. At the same time, support businesses to introduce products and services to create added value for tourism products and services as well as improve operational efficiency and competitiveness. Apply AI technology to explain, guide and support the construction of tour programs for tourists to travel in Da Nang city...
"To achieve the above goals, we hope to continue to receive more attention, investment, direction and support from the Ministry of Culture, Sports and Tourism in issuing mechanisms and policies to guide and support localities in creating, sharing and forming tourism databases; working with relevant ministries and sectors such as the Ministry of Public Security, General Statistics Office, General Department of Taxation... to allow data sharing between sectors, ensuring data transparency, contributing to better state management in the tourism sector" - Representative of the Department of Tourism of Da Nang city said.
Delegates attending the workshop
Sharing the same view, Director of Culture, Sports and Tourism Products (VNPT Group) Le Van Anh said: "To promote the construction of information systems and databases for the tourism industry, it is necessary to develop specific laws and regulations on the application of information technology in the tourism sector; promptly issue regulations on management, connection, integration and sharing of data with the Ministry's database system; Support finance and investment; promote small and medium enterprises in the tourism sector to improve service quality; transparent and reputable business environment for tourists and customers.
At the same time, strengthen international cooperation and experience exchange; Build and create conditions to promote a friendly and creative tourism environment; Promote the development of ecosystems and digital tourism development platforms; Strengthen monitoring and evaluation of effectiveness; Use analytical technology to support state management agencies in making appropriate policy decisions..."./.
Source: https://toquoc.vn/can-day-manh-xay-dung-he-thong-thong-tin-co-so-du-lieu-cho-nganh-du-lich-20241001210327596.htm
Comment (0)