One of the important supervision contents in 2024 of the Provincial People's Council is the supervision of administrative procedure reform (AP) associated with digital transformation in the period of 2021-2023. The supervision results were also issued in Resolution No. 171 at the 14th session of the Provincial People's Council held last July, showing the province's determination in AP reform associated with digital transformation to better serve people and businesses, contributing to socio-economic development.
Civil servants receive administrative procedure files at the One-stop-shop department of Tay Ninh City People's Committee.
Outstanding results
The monitoring report of the Provincial People's Council stated that: administrative procedure reform associated with digital transformation in the province has had many changes, contributing positively to the overall development of the province. This task has been and is being implemented by Party committees at all levels, authorities, agencies and units in the province, actively applying information technology in direction and operation as well as in receiving and resolving administrative procedures.
The organization of receiving and returning results of administrative procedures under the one-stop and one-stop mechanism in the province has become routine. The number of files resolved on time and before the deadline is high. In the period of 2021-2023, the whole province received over 1.4 million administrative procedure files, the rate of files completed and returned on time was 97.46%; the satisfaction rate of organizations and individuals when resolving administrative procedures was quite high, in 2022 it was 96.28%; in 2023 it was 88.87%.
Ms. Tran Thi Bach, residing in Cu Chi District, Ho Chi Minh City, said: “I previously took my driving test in Tay Ninh, so today I went to the Tay Ninh Provincial Public Administration Service Center to change my license. With the guidance of the Department of Transport staff, I learned that my driving license is valid indefinitely, so there is no need to change it. I found that the civil servants here are quite enthusiastic in guiding people.”
In recent years, the Provincial People's Committee has paid attention to applying information technology and digital transformation in State administrative agencies to improve work efficiency and reduce document processing time in the electronic environment. Mr. Nguyen Trung Hieu - Deputy Director of the Department of Information and Communications (MIC) said: "The construction and implementation of e-government and digital government in Tay Ninh province have achieved some remarkable results, contributing to improving the operational efficiency of leaders at all levels and performing public duties".
Up to now, the province has built a provincial reporting information system that connects and shares data with the Government reporting information system. As for the provincial document interconnection axis, as of December 2023, there were more than 1.3 million documents sent and received and over 630,000 electronic documents sent, with an average of over 113,000 documents sent and received on the interconnection axis each month. 98% of agencies have sent and received electronic documents, 100% of leaders at all levels have used personal digital signatures. The province's intelligent monitoring and operation system (IOC) has integrated 7 main monitoring subsystems, actively supporting the leadership and direction of provincial leaders.
The province also prioritizes redesigning the interface and user experience of essential online public services with many users, such as: The provincial administrative procedure settlement information system, integrating population databases and other national databases into E-forms on the system for people, businesses and civil servants to perform online public services.
Recently, Tay Ninh has provided online public service utilities on the Zalo mini app platform and has received attention and use from people, especially middle-aged and elderly people.
Tay Ninh City Police officers instruct people to activate level 2 electronic identification accounts on their phones.
Improve the quality of online public services
In addition to the above results, the monitoring report and resolution of the Provincial People's Council pointed out a number of limitations in administrative procedure reform associated with digital transformation.
First of all, the heads of some agencies, units and localities have not paid due attention to the direction and coordination of implementation; the inspection and examination of public services at each level and each sector in the reception and settlement of administrative procedures has not been regular, and has not promptly detected and handled organizations and individuals who have engaged in harassment and negative behavior while performing their duties. The quality of the staff and civil servants is uneven; a number of cadres, civil servants and public employees lack enthusiasm and responsibility when handling work related to organizations and people. The component indicators related to the satisfaction of people and organizations with the service of State administrative agencies (SIPAS) are still low compared to other localities.
Although there have been many improvements since 2021, the rate of online records in some departments, branches, and People's Committees at all levels is still low. In handling administrative procedures, there are still cases of returning records to people and requesting additional information many times; delays in handling still occur at all levels of government; data reuse and results of handling administrative procedures are still limited.
In particular, the land data infrastructure is not yet synchronized, leading to slow land records, causing much frustration among the people. Some data and information from the IOC Center is slow to update, even inaccurate, affecting the direction and management of the province's socio-economic situation.
At the recent seminar on administrative procedure reform associated with digital transformation, Deputy Director of the Department of Information and Communications Nguyen Trung Hieu said that the above shortcomings and limitations have both objective and subjective causes. Legal documents regulating administrative procedures are constantly changing, creating great pressure on departments and branches to regularly compile and review procedures; the connection, sharing, interconnection, and synchronization of data between the Provincial Administrative Procedure Information System and the systems of a number of ministries and branches are not smooth and often have errors, leading to difficulties in handling, monitoring, managing, supervising, evaluating the quality of procedure handling, statistics and reporting. The coordination and combination between levels and branches in handling administrative procedures is sometimes not tight, responsibility is not high, prolonging the time for handling and returning results to organizations and individuals.
Administrative transactions at the Provincial Public Administration Service Center.
On the people’s side, there are still some who have not registered for an electronic transaction account, do not have a smartphone (or computer), have not opened a bank account and lack the skills to use online public service applications and software. Meanwhile, the application interface for performing online public services is generally difficult to enter data and not user-friendly.
In the coming time, the Department of Information and Communications will advise and propose the Provincial People's Committee to strengthen the direction of promoting digital transformation in each sector and field associated with innovation in management and operation; complete specialized databases, connect with national databases; complete information technology applications to serve people and businesses in a friendly and easy-to-use direction; focus on digitizing and reusing data that has been digitized by State agencies to provide online public services to people and businesses, promote non-cash payments; consider investing in and upgrading infrastructure, technology, and internet transmission systems to ensure stable transmission lines, creating conditions for units to effectively handle administrative procedures online on time.
The Department advises the Provincial People's Committee on solutions to improve the capacity of applying information technology and digital transformation of cadres, civil servants and public employees in the State apparatus; strengthen training and fostering to improve the capacity of cadres in charge of applying information technology and digital transformation at agencies and units; synchronously deploy information technology and telecommunications infrastructure so that people can access more technology applications.
Source: https://mic.gov.vn/tay-ninh-cai-cach-thu-tuc-hanh-chinh-gan-voi-chuyen-doi-so-con-nhieu-viec-phai-lam-197240827104336224.htm
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