VNDirect may resume operations as early as the morning of March 28.

Responding to VTC News on the morning of March 26, a media representative of VNDirect said: "Currently, the company is continuing to work with its partners to fix all the system errors that have occurred. The partners said that by Thursday morning (March 28) at the earliest, the problem can be fixed and operations resumed."

Regarding customer support policies, the representative replied: “It is not yet possible to assess how customers will be affected. However, we will research and evaluate to consider and propose appropriate policies.”

Earlier, early in the morning, on VNDirect's website, a notice was posted with the following content: "The VNDirect system is currently in the process of being repaired and reconnected. All customer information and assets are guaranteed to be safe and unaffected.

The incident only affects your current transactions. We are currently reconnecting the system, but due to the large amount of data, it is taking longer than expected. We sincerely apologize for the inconvenience and appreciate your understanding."

VNDirect representative said the system could be back in operation as early as the morning of March 28. (Illustration photo)

Thus, the company's online trading system has been down since 10am on March 24, after being attacked by an outside party.

During yesterday's stock trading session, millions of VNDirect customers were unable to transact through this system. Previously, the company announced that by the morning of March 25, the problem had been fixed, and that it was in the process of reconnecting transactions and expected to be restored by early afternoon of March 25.

While VNDirect is still unable to connect, the websites of many companies related to this company are also inaccessible. Specifically, when investors access the website of the Post and Telecommunication Insurance Corporation (PTI), they only receive a notification confirming that the system has been attacked.

Websites of companies such as IPA Securities Investment Fund Management Company (IPAAM), IPA Investment Group (IPA), and Homefood Food Joint Stock Company are also inaccessible.

In this context, despite assurances that assets and personal information will not be affected, many investors are still worried as the inability to trade continues.

On a stock investment group with nearly 500,000 members, the account Man Nhi expressed: “ Investors using the VNDIRECT app are now sitting on hot coals. My 10 stocks have nearly collapsed, but I can only watch, unable to do anything. I would like to ask if I go to the headquarters tomorrow to register to sell, will I still be able to? ”.

Investor Khang Duy also commented: " Can't access the system, can't trade, can't transfer or withdraw money. Assets are no different from being frozen ."

Investor Quyen Quyen said: " If I reopen, I will sell everything. With this weakness, I will lose hundreds of millions ."

Meanwhile, investor Tung Nguyen commented: " If not handled quickly, a significant amount of money flowing into the market will be lost while VND fixes the system ."

According to VTC News , a representative of the Department of Cyber Security and High-Tech Crime Prevention (A05, Ministry of Public Security) said that the unit is currently investigating and verifying the attack on VNDirect's system.

The State Securities Commission (SSC) has also warned about the incident at VNDirect. Accordingly, the SSC requires companies to ensure that their information technology (IT) systems and backup databases operate safely and continuously according to regulations.

Proactively review and immediately check security plans for the company's IT systems, especially the stock trading system and systems connected to the Internet to promptly fix security vulnerabilities (if any).

Conduct checks on online transaction processes; risk control processes; system and data backup processes; IT system operation management processes; develop response measures and overcome potential security risks.

In case the company detects signs of security insecurity, it must be proactive and focus resources to handle and fix it.

The State Securities Commission also requires companies to seriously and promptly implement and report the results of the review, inspection, and remedial plans (if any) to the State Securities Commission and relevant units before April 1, 2024.

PHAM DUY

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