Why can't I withdraw money even though I entered the correct PIN?

There are many reasons why you may not be able to withdraw money even though you entered the correct PIN. Here are some common reasons explained by bank employees:

ATM card is temporarily locked

When an ATM card is temporarily locked, customers cannot make transactions, including withdrawing money. The card can be locked because the user has entered the wrong PIN more than three times or has not used the ATM card within 12 months.

ATM out of money

In many cases, ATMs do not dispense money after a customer makes a withdrawal request. This may be due to improper maintenance of the ATM, resulting in a delay in dispensing money, or the ATM may be out of money at that time.

Insufficient funds in account

A common problem is that the amount of money in the ATM card is not enough to make a withdrawal transaction. When withdrawing money, customers need to calculate the withdrawal amount plus the fee.

For example, if the account has 1,050,000 VND, the cardholder wants to withdraw 1 million VND, but the ATM will not be able to pay because it does not have enough money to cover the withdrawal fee.

Withdrawal exceeding the prescribed limit

Banks have regulations on the maximum amount of money that customers can withdraw at one time and in one day from an ATM card. Therefore, if the withdrawal exceeds the allowed limit, the transaction will not be successful.

Withdraw money at unaffiliated ATMs

If you withdraw money from an ATM that is not affiliated with the bank, the withdrawal feature will not be supported. Even if you enter the correct PIN, you will still not be able to withdraw money.

What should I do if I enter the correct PIN but it says incorrect?

If you enter the correct PIN but the device reports an error, the following two cases may occur:

PIN code changed

If you enter the correct ATM PIN but the machine still reports an error, it is likely that the card's PIN has been changed. To resolve this issue, the cardholder should contact the bank to check and change the new PIN.

ATM error

Normally, when you enter the correct PIN but the ATM still shows an error, the main reason is an error from the ATM. When the ATM has a problem, it will not recognize the card and display an incorrect PIN message.

To resolve this issue, it is best to try using another ATM, especially one from the same bank. If after trying and the system still reports an incorrect PIN, please contact the bank's hotline for support and verification.

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