Promote administrative reform, serve the people

In recent years, with the determination of the Party Committee, the government and the entire political system of Tan Son district, many practical solutions have been actively implemented to promote administrative reform and administrative procedures, bringing about encouraging results. One of them is the construction of a "One-stop shop" department, "One-stop shop" from the district to the commune in a modern and synchronous direction.

The "One-stop" department of Tan Son Commune People's Committee, Tan Son District supports, guides, and receives administrative procedures of local people.

Identifying the human factor as decisive in implementing administrative reform, along with investing in synchronous machinery and equipment, the district always pays attention to building and improving the quality of its staff and civil servants, aiming for a professional working style, a proper and friendly attitude towards receiving people, enthusiastically solving work with high responsibility, creating trust and closeness with the people. The district focuses on perfecting the receiving and returning results department, with high qualifications and sense of responsibility, completing assigned tasks well.

The work of receiving and processing dossiers under the "One-stop" and "One-stop-shop" mechanisms has been improved to be simple and quick. The dossiers are received, classified and processed promptly by specialized staff, ensuring compliance with the law, and citizens can get results within the day. The "One-stop-shop" model of the district has used software to update statistics on the number of receipts and results of administrative procedures from the district to the communes, an information lookup system, a camera surveillance system to manage activities, and an email box to facilitate work exchanges.

Currently, the model of "One-stop shop - one-stop shop" has not only been applied in the district but also in the communes, which have processed work on the software system, and has been deployed in areas such as internal affairs, justice, land administration, education, culture and information, labor, war invalids and social affairs... These are areas where people often come to submit documents and request solutions. Along with focusing on innovating the implementation of the "One-stop shop" and "One-stop shop" mechanism in a modern direction, many solutions and initiatives to improve the quality of administrative procedure reform have been directed and implemented effectively by the authorities from the district to the commune, contributing to saving time and costs for individuals, organizations and businesses.

Comrade Ho Sy Manh - Head of the District's Internal Affairs Department said: To improve the quality of administrative procedure settlement and serve the people, the "One-stop" department for receiving and returning results of administrative procedure settlement in the district is maintained and operates effectively. The "One-stop" department always takes people and businesses as the center of service; the satisfaction of people and businesses is the measure of the quality and effectiveness of service of officials, civil servants, public employees and agencies receiving and resolving administrative procedures. Promote the application of information technology, publicly and transparently implement the progress of handling administrative procedure records, improve the professionalism of the staff and civil servants working at the "One-stop" department and returning results through public services, especially online public services.

Up to now, the People's Committees at the district level and 100% of the commune levels have implemented the "One-stop" and "One-stop" mechanisms in accordance with regulations. Every quarter, there are a total of more than 280 administrative procedures under the jurisdiction of the district level, more than 190 administrative procedures under the jurisdiction of the commune level, including administrative procedures that are provided with partial and full online public services. 100% of the administrative procedures under the jurisdiction are publicly posted at the reception and result return departments from the district to the commune level and on the district's electronic information page and the province's online public service portal. Every quarter, the district level receives 1,500 - 1,800 administrative procedures with an online reception rate of more than 99%, the rest are received directly; the commune level receives 2,100 - 3,000 records/quarter with an online reception rate of 74% or more. The rate of processing records on time and before the deadline at both levels is over 90%, the rest are records being processed, there are no overdue records. This creates convenience for organizations and individuals, serving the socio-economic development of the locality.

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Source: https://baophutho.vn/day-manh-cai-cach-hanh-chinh-phuc-vu-nhan-dan-223364.htm