On October 16, a representative of the Department of Information and Communications of Khanh Hoa province said that they had just sent a document to the province's press agencies and related units requesting to disseminate and warn about some risks that may arise related to resort service business activities according to the content of the official dispatch of the Ministry of Industry and Trade.
The Ministry of Industry and Trade said that through research on the current practice of long-term resort service business activities in Vietnam and through information provided by agencies and units, the ministry has found some risks that may occur to people.
First, the seller designs sophisticated and methodical sales strategies to attract and entice the buyer to participate in the transaction easily.
According to people's feedback, the common way businesses approach and invite customers to participate in long-term vacation services is to organize events to give gifts, give free vacations, and survey people's travel needs (especially the elderly).
Here, companies use many strategies to exploit the psychology of event participants so that people deposit and sign contracts hastily even when they have not been provided with full information about the product, nor have they been provided with or studied the contract.
When realizing that the product is not what they expected, people asked the seller to terminate the contract and refund the money, but this was not accepted. They face the risk of losing all the money they paid if they cancel the contract.
Second, the seller designs the transaction content to pose risks to the buyer.
In many cases, in parallel with sales strategies, sellers design transaction terms in a way that pushes risks to buyers and gains legal security for themselves.
Normally, the buyer must pay the entire contract value before using the service, must pay an additional floating annual fee that lasts throughout the contract term even if the service is not used, cannot cancel the contract, but can be unilaterally terminated by the seller and lose all the money paid.
The seller's obligations are stipulated in the contract very loosely, helping the seller to minimize the possibility of breach of contract.
Third, the seller does not own the vacation but still provides long-term vacation services and collects the entire contract value from the buyer before providing the service.
In the current long-term resort service business market in Vietnam, although the buyer must pay the entire contract value before the service is provided, in many cases, the contract is signed by the seller who does not own the resorts.
Furthermore, the contract does not specify the seller's performance guarantee to the buyer, does not list the specific resorts where the seller is obliged to provide vacations to the buyer, nor does it specify the seller's obligation to prove the cooperative relationship between the minutes and the owners of the resorts at the time of signing the contract.
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