Applying AI to optimize supply chain: Experience from Thanh Phat Transport enterprise

AI - the key to optimizing transportation and logistics

Modern supply chains require greater agility, precision and flexibility than ever before. Traditional management methods are gradually revealing many limitations such as high costs, long processing times, lack of predictability and poor ability to adapt to market fluctuations. The advent of artificial intelligence opens up the possibility of comprehensive optimization of all stages from planning, operation to logistics management.

Applying AI in logistics helps businesses analyze huge amounts of data in real time, thereby making smart decisions about shipping routes, effectively managing inventory, forecasting customer demand and improving accuracy in goods delivery.

Experience in applying AI from transportation businesses in Ho Chi Minh City

In Ho Chi Minh City, many transportation businesses have boldly applied AI to improve their competitiveness. A typical example is Thanh Phat Transport - one of the leading businesses in applying new technology to improve operational efficiency.

Thanh Phat Transport is a medium-sized freight transport company in Ho Chi Minh City, specializing in providing transportation, logistics and warehousing services nationwide. Recently, this company has invested heavily in high-tech solutions, especially artificial intelligence, to comprehensively optimize its supply chain process.

According to Thanh Phat Transport representative, the application of AI has helped the company significantly shorten delivery time thanks to optimizing shipping routes. The AI ​​system analyzes real-time traffic information, selects the optimal route, helps save fuel and reduces operating costs by 15% - 25%.

AI helps predict customer needs

Another notable point when applying AI in logistics is the ability to predict market demand. Based on historical delivery data, AI can predict quite accurately the amount of goods to be transported in the near future. This helps businesses be more proactive in preparing trucks, human resources, etc. Thanks to that, Thanh Phat can meet customers' orders well during peak occasions such as holidays and Tet.

Enhance customer experience with AI

One important benefit of applying AI to logistics is improving the customer experience. Through AI, transportation businesses can provide customers with accurate information about order status, expected delivery times, and early warnings if problems arise.

Thanh Phat Transport uses an AI-integrated chatbot system to interact with customers 24/7. This helps the company quickly and effectively resolve customer service issues, from tracking orders to handling arising requests. Customers are more satisfied when receiving fast and professional service, which also increases brand reputation.

Prospects for AI application development in Long An and neighboring areas

Long An, a strategic gateway connecting Ho Chi Minh City with the Mekong Delta, can learn from pioneering businesses such as Thanh Phat Transport in applying AI to logistics and transportation, especially Long An cargo truck service at Thanh Phat . With increasingly developed transport infrastructure and large volume of traded goods, applying AI to the supply chain here will help Long An businesses improve their competitiveness and maximize the advantages of the province's strategic geographical location.

According to experts, in the near future, AI will not only be a support tool but will become a decisive factor for success in the field of transportation and logistics. Businesses that want to compete and develop sustainably have no choice but to quickly approach, learn and master this technology.

Applying AI to supply chain management not only helps transportation businesses in Ho Chi Minh City, typically Thanh Phat, improve their operational capacity and serve customers better, but also contributes to promoting the sustainable development of the entire Vietnamese logistics industry.

With the successful experience from these leading enterprises, many localities such as Long An can completely learn and effectively implement, bringing great benefits to both the community and the economy./.

AT

Source: https://baolongan.vn/ung-dung-ai-toi-uu-hoa-chuoi-cung-ung-kinh-nghiem-tu-doanh-nghiep-van-tai-thanh-phat-a192569.html